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Exclusive White Paper:

Omnichannel Customer Engagement Has Changed — Has Your Contact Center Evolved With It?

This Frost & Sullivan white paper breaks down the complexities of the agent and customer experience in the contact center environment, uncovering the biggest gaps and opportunities that can impact operational performance. Get actionable insights and strategies that you can immediately apply to transform your agent and customer outcomes. Chapters include:
  • Context and Data Flow are Only Half of the Omnichannel Battle
  • Equipping the Organization to Meet Today’s Customer and Agent Needs
  • Exceptional Agent Experience Drives an Exceptional Customer Experience
  • Being Proactive Eliminates Costs & Maintains Compliance

As the industry faces continuous uncertainty and change, how equipped are your agents to deliver and maintain exceptional customer experiences?

LiveVox [AI eBook]

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Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.