Exclusive White Paper:
Omnichannel Customer Engagement Has Changed — Has Your Contact Center Evolved With It?
This Frost & Sullivan white paper breaks down the complexities of the agent and customer experience in the contact center environment, uncovering the biggest gaps and opportunities that can impact operational performance.
Get actionable insights and strategies that you can immediately apply to transform your agent and customer outcomes.
- Context and Data Flow are Only Half of the Omnichannel Battle
- Equipping the Organization to Meet Today’s Customer and Agent Needs
- Exceptional Agent Experience Drives an Exceptional Customer Experience
- Being Proactive Eliminates Costs & Maintains Compliance
As the industry faces continuous uncertainty and change, how equipped are your agents to deliver and maintain exceptional customer experiences?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.