Forrester Study Shows a 229% ROI and Payback in Less Than 6 Months with LiveVox’s Contact Center Platform

LiveVox commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study to evaluate the return on investment for contact centers that use LiveVox’s Contact Center Platform, powered by a purpose-built CRM.

The risk-adjusted results include:

  • A 229% ROI and net present value of $8.72M over three years
  • $6.7M in cost savings from call deflection and reduced AHT over three years
  • Increased operating income by $1.3M over three years
  • $1.5M in cost savings by replacing legacy solutions
  • Payback in less than 6 months.


Download the full study to learn why LiveVox’s Contact Center Platform is a smart investment.

LiveVox [Forrester TEI Study / first 3 pages]

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“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”

—Senior director of operations, consumer finance

“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can be efficient and nimble now while empowering our agents with the tools and data they need to be successful.”

—COO, financial services

Want to see what this looks like for your contact center?

LiveVox [calculator laptop / estimate ROI]

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.