The Customer Experience Imperative: Unlocking the Full Benefits of AI

AI adoption has been on the rise but according to a recent study conducted by Forrester Consulting, only 44% of companies surveyed reported experiencing benefits from implementing AI in their contact center. And more than half of firms cannot easily make changes to their AI tools—making it even more difficult to keep up with customer expectations.

Watch this on-demand webinar to hear industry experts discuss:

  • The key challenges that contact centers face when deploying and managing AI technology
  • How these issues impact customer satisfaction and agent productivity
  • How to wisely leverage AI to avoid common roadblocks and unlock the greatest value from your investments.
LiveVox [hands / holing phone and credit card]

Watch the on-demand webinar and download the presentation.

Speakers

Nick Bandy, Chief Marketing Officer, LiveVox
Guest Speaker:

Max Ball

Principal Industry Analyst
Forrester

Nick Bandy, Chief Marketing Officer, LiveVox

Nick Bandy

Chief Marketing Officer
LiveVox

Nick Bandy, Chief Marketing Officer, LiveVox

Boris Grinshpun

Vice President of Product Strategy
LiveVox

A Forrester Study:
Contact Centers and AI Technology: ‘Sounds Like You Need Help Unlocking Full Benefits’

Download the full study to see what 300+ contact center executives had to say about their top AI challenges and learn how to unlock the full benefits of AI in your contact center.

eBook:
Evolving AI: Practical Applications in the Contact Center

Learn how practical AI applications, including virtual agents, can help automate tasks, drive down costs, and serve customers faster and more efficiently than ever before.

eBook:
AI: The Next CX Investment Frontier

Learn how investing in AI technology lays the foundation for the contact center of the future and benefits everyone from agents to customers.