Exclusive LiveVox eBook:
Evolving AI: Practical Applications in the Contact Center
Early AI adopters report an improvement of almost 25% in customer experience ratings.
Digital self-service options are no longer just a nice-to-have in the contact center — they’re a customer requirement.
While contact centers have started to adopt these capabilities to serve customers on their channel of choice, many systems are difficult to customize and upgrade, limiting the contact center’s ability to improve the customer journey.
Download our latest guide to learn about:
- The common misconceptions about artificial intelligence
- What the future of AI looks like for contact centers
- Practical AI applications and implementation best practices
- The financial upside of employing enhanced AI technology
- KPIs to assess the performance of your new AI tools.
Learn how practical AI applications, including virtual agents, can help automate tasks, drive down costs, and serve customers faster and more efficiently than ever before.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.