Exclusive LiveVox eBook:

AI: The Next CX Investment Frontier

51% of executives polled by LiveVox in 2021 said that integration issues like inefficient workflows and a lack of automation were critical impediments standing in the way of their CX goals. Leaders also realize that gone are the days of relying on a single member of the executive team to pave the way for organization-wide innovation. Today, every member of a company from the top down can leverage technology to make incremental improvements that add up to big gains in the customer experience arena.

AI and Virtual Agents are on track to deliver $1.2 trillion in business value by 2022*

Investing in AI technology lays the foundation for the contact center of the future and benefits everyone from agents to customers.

Download our latest guide to learn about:

  • The state of the AI market in 2021
  • How automation is positively impacting CX
  • How AI can 10X the effectiveness of the platforms you’re already using
  • The many sources of AI business value, including the ROI of AI for CX.

To find out more, download the full guide.

*Source: https://www.gartner.com/en/newsroom/press-releases/2018-04-25-gartner-says-global-artificial-intelligence-business-value-to-reach-1-point-2-trillion-in-2018
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