Exclusive LiveVox eBook:

AI: The Next CX Investment Frontier

51% of executives polled by LiveVox in 2021 said that integration issues like inefficient workflows and a lack of automation were critical impediments standing in the way of their CX goals. Leaders also realize that gone are the days of relying on a single member of the executive team to pave the way for organization-wide innovation. Today, every member of a company from the top down can leverage technology to make incremental improvements that add up to big gains in the customer experience arena.

AI and Virtual Agents are on track to deliver $1.2 trillion in business value by 2022*

Investing in AI technology lays the foundation for the contact center of the future and benefits everyone from agents to customers.

Download our latest guide to learn about:

  • The state of the AI market in 2021
  • How automation is positively impacting CX
  • How AI can 10X the effectiveness of the platforms you’re already using
  • The many sources of AI business value, including the ROI of AI for CX.

To find out more, download the full guide.

*Source: https://www.gartner.com/en/newsroom/press-releases/2018-04-25-gartner-says-global-artificial-intelligence-business-value-to-reach-1-point-2-trillion-in-2018
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Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.