Contact Centers and AI Technology: ‘Sounds Like You Need Help Unlocking Full Benefits’
A Forrester Consulting Study
AI adoption has skyrocketed in the contact center 🚀 but only 44% of firms surveyed have seen benefits from implementing AI.
Artificial intelligence (AI) can open up many doors to improved customer experiences, agent productivity, revenue, and more. But survey findings from a recent Forrester study suggest that contact center leaders are struggling to drive performance improvements from their AI investments.
Download this Forrester study to see what 300+ contact center executives had to say about their top AI challenges and learn how to unlock the full benefits of AI in your contact center.
To download the full study, complete the form on the right.
Source: Contact Centers And AI Technology:’Sounds Like You Need Help Unlocking Full Benefits’, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2022
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