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Contact Centers and AI Technology: ‘Sounds Like You Need Help Unlocking Full Benefits’
A Forrester Consulting Study
AI adoption has skyrocketed in the contact center 🚀 but only 44% of firms surveyed have seen benefits from implementing AI.
Artificial intelligence (AI) can open up many doors to improved customer experiences, agent productivity, revenue, and more. But survey findings from a recent Forrester study suggest that contact center leaders are struggling to drive performance improvements from their AI investments.
Download this Forrester study to see what 300+ contact center executives had to say about their top AI challenges and learn how to unlock the full benefits of AI in your contact center.
To download the full study, complete the form on the right.
Source: Contact Centers And AI Technology:’Sounds Like You Need Help Unlocking Full Benefits’, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2022
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Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
