Contact Centers and AI Technology: ‘Sounds Like You Need Help Unlocking Full Benefits’
A Forrester Consulting Study
AI adoption has skyrocketed in the contact center 🚀 but only 44% of firms surveyed have seen benefits from implementing AI.
Artificial intelligence (AI) can open up many doors to improved customer experiences, agent productivity, revenue, and more. But survey findings from a recent Forrester study suggest that contact center leaders are struggling to drive performance improvements from their AI investments.
Download this Forrester study to see what 300+ contact center executives had to say about their top AI challenges and learn how to unlock the full benefits of AI in your contact center.
To download the full study, complete the form on the right.
Source: Contact Centers And AI Technology:’Sounds Like You Need Help Unlocking Full Benefits’, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2022
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security