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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Featured Content
Large Language Models for Customer Service Agents: Intelligent Real-Time Guidance
Large language models are an exciting, if mystifying and maybe even a little daunting, advancement in machine learning and natural language processing. Table of contentsWhat is a large language model? Understanding the essence of large language modelsThe...
2023/2024 CX Trends: How Large Language Models are Shaping the Future of Customer Engagement
How are large language models being used to ramp up productivity and enhance customer engagement in the contact center? We explore how LLMs are being harnessed to create seamless customer experiences, save valuable time and resources, and ultimately pave the way...
LiveVox SVP of Sales David D’Antonio on Growing and Retaining Customers
In this episode of The Tech Sales Coach podcast, David d Antonio, Senior Vice President of Sales at LiveVox, spoke with host Dave Elsner to discuss his approach to customer-centric sales and strategies for retaining and growing customer accounts. ...
Editor’s Picks
How to Motivate Your Call Center Team: 6 Hot Tips
A motivated call center team can make all the difference for a company, so it’s important to find ways to motivate your team and keep them engaged in their work. In this article, we share five tips to help you motivate your call center team and keep them happy.
What Is an Agent Desktop and What Does It Do?
Table of contentsWhat is an agent desktop?What does an agent desktop do?Benefits of an agent desktopImproved efficiency and agent productivityCompliance and securityTop agent desktop featuresCustomer databaseProduct informationContact management toolsCompany knowledge...
5 Point Checklist for Onboarding New Call Center Agents
Onboarding new call center agents is overwhelming in any field, but even more so in the customer service industry. Aside from getting acclimated to the bustling, busy environment and learning their way around a whole new set of tech tools, agents must have their...
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Customer Experience
Quick Guide: Customer Care Statistics for 2024
Customer service is a critical aspect of any business, and staying informed about the latest trends and customer care statistics can help companies provide better support to their customers. In this article, we have compiled the most vital customer service statistics...
2024 Education Industry Changes: How Lenders Can Adapt to Changing Customer Needs
The education sphere is abuzz in response to recent changes to student loan forgiveness policies, leaving lenders and borrowers alike spinning. Never fear—LiveVox is no stranger to these kinds of shake ups. Table of contentsDigital transformation in education...
Agent Experience
What are the Qualities of a Great Call Center Manager?
Call center managers have a tough job to do. They need to have a strategic vision, make difficult decisions, and keep agents engaged and happy. Great call center managers can align agents, resources, and systems to meet strategic goals. What are some qualities...
LiveVox CX Reflex Episode 1: It’s A Whole New World For Contact Center Agents
Sheri Greenhaus, managing partner of the CrmXchange, explains why you need to invest in your agent experience in this episode of the CX Reflex.
Digital Transformation
4 Essential Components for Personalized Financial Services Campaign Segmentation
In financial services, each interaction carries a lot of weight, so the art of segmentation is a powerful ally. It enables a tailored approach that resonates with each customer's unique needs. In this dynamic landscape where digital transformation intertwines with...
Use These 7 Digital-First Healthcare Trends To Improve Patient Engagement
The era of digital-first healthcare trends has arrived, bringing with it a wave of transformation that's poised to revolutionize patient engagement. In this article, we'll explore seven digital-first healthcare trends that are reshaping patient interactions, enhancing...
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