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The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

The CX Benefits of a Single Pane of Glass

The CX Benefits of a Single Pane of Glass

As your organization grows, so does the number of different systems you use to get your work done—pieces of software, databases, cloud applications, and more. Over time, data accumulates in each of these systems, each meant to serve a specific need or use case.  The result is a vast amount of...

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Call Center Outsourcing: 6 Things to Consider

Call Center Outsourcing: 6 Things to Consider

Your contact center is the first “face” your customer sees. When you choose to outsource your customer service, you are choosing who represents your organization, the kind of impression you want to make customers, and how you’ll be remembered for their future needs.  The contact center serves...

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Causes of Excessive Wait Time & Helpful Strategies to Turn the Dial

Causes of Excessive Wait Time & Helpful Strategies to Turn the Dial

“Lost time is never found again” - Benjamin Franklin Resolving issues in a timely manner is the bedrock of agent productivity and customer satisfaction. We tend to summarize this in just three letters - AHT (Average Handle Time). But there is a lot more going on here - we need to break it down....

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What is CX Personalization in the Omnichannel Age?

What is CX Personalization in the Omnichannel Age?

Personalization is the norm in our digital world, it’s no longer just nice to have.  Emails that speak to customers by name, reminders about specific products left in their shopping cart, and highly targeted display ads are all standard fare. What’s not so standard—and what’s proven much more...

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5 Myths About What Customers Want

5 Myths About What Customers Want

Your customers are rational thinkers who know what they need, research to learn about their options, and make informed, practical decisions about what to buy… right? Well, not always.  Though this is the traditional ‘customer journey’ most business books rely on, the real-life actions of...

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.