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Discover The Latest Contact Center Content for…
Customer Experience
LiveVox CX Reflex Episode 4: What Your Customer Churn Rate Is Telling You
If you're not retaining your customers, you're losing money. Understanding your customer churn rate one a key part to keeping long-term profits. In this episode of LiveVox’s CX Reflex Series, CX sage Lynne Hunsacker discusses what customer churn is and how to...
Omnichannel Customer Service: Understanding Omnichannel Contact Centers
With a true omnichannel platform you can deliver a universal experience across all touchpoints by unifying customer data through a single pane of glass.
Agent Experience
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Digital Transformation
What’s the Difference Between On-prem and Cloud PBX?
The debate between on-premise and cloud PBX phone setups has been going on for as long as they’ve both been available. With the phasing out of PSTN (Public Switchboard Telephone Networks) over the last decade, companies have turned to PBX phone systems that function by transferring voice data over the Internet.
Recession-Proof Your Contact Center: How to Navigate a Downturn
Maintaining a contact center is no easy feat. Factor in a recession and it can seem near impossible. Here are 5 recession-busting hacks that’ll help drive revenue, engagement, and cost-efficiency.
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