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Discover The Latest Contact Center Content for…
Customer Experience
10 Ways Virtual Customer Service Can Help When You Can’t Find the Right Talent
If you’re having trouble getting the right people for your contact center, you’re not alone. One solution many businesses have implemented: virtual customer service. Table of contentsWhat is virtual customer service?Automated helpAround the clock customer...
CCaaS Selection Mastery: Your Ultimate RFP Buyers’ Guide for Contact Center Success
Choosing the right CCaaS suite for your contact center can be challenging due to the similarities among vendors' baseline capabilities. Traditional sourcing approaches often fail to deliver the best outcomes. These approaches include comparing extensive lists of CCaaS...
Agent Experience
Coaching Call Center Agents – How to Create Effective Training
Coaching call center agents might not be at the top of your priority list at the moment, with the continuation of other functions taking precedence. If recent developments have forced your company’s contact center to suddenly shift to a primarily work-from-home set-up, you might be tempted to go into survival mode. That’s understandable.
Digital Transformation
What Business Intelligence (BI) Strategy Reports Should Your Call Center Base On?
Having a thorough understanding of a company’s business intelligence strategy is key to future scalability and expansion. Table of contentsWhat is business intelligence strategy?Business intelligence strategies in the call centerAgent performance monitoringCompliance...
Call Center Service Providers: How To Find The Right Outsource Partner
Call center service providers offer services such as 24/7 support, multilingual agents, omnichannel capabilities, and lead generation.
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