+ Be A Game Changer
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Featured Content
How The LiveVox + Salesforce Integration Elevates CRM Through Digital Messaging Integration
LiveVox is expanding the limits of digital communication within the CRM domain. By seamlessly integrating voice and digital communication with Salesforce CRM, LiveVox brings its advanced digital messaging capabilities to the forefront, offering contact centers a...
Secure Your Contact Center Operations with a Zero-Trust Framework
In this article we explore the benefits of a Zero-Trust framework in your contact center.
AI Overview: 10 Uses for AI in the Contact Center That Will Dramatically Improve Your Customer Experience (With Examples)
In the realm of contact centers, Artificial Intelligence (AI) is reshaping the game with its intelligent prowess. AI's transformative capabilities are changing the contact center industry quickly, enabling businesses to elevate customer experiences to new and exciting...
Editor’s Picks
4 Ways to Measure Agent Experience and Satisfaction
Contact center managers typically live and die by their metrics, keeping an eagle eye on numbers like customer satisfaction scores and first call resolution rate. One metric that doesn’t get nearly as much attention, though (and wrongfully so) is agent...
13 Stats that Prove Great Customer Experience Starts with a Smooth Agent Experience
Table of contentsAX=CXWhat is agent experience?Agent experience drives revenueAgent retention is keySo, how can you improve the agent experience? Focusing on a smooth and seamless customer experience There’s a cyclical relationship between agent experience and...
6 BPO KPIs You Haven’t Thought Of Yet, What to Measure, And Why
Business process outsourcing (BPO) companies thrive on efficiency, cost-effectiveness, and delivering exceptional customer experiences. To achieve these goals, measuring the right BPO KPIs (Key Performance Indicators) is essential. While some BPO KPIs are widely known...
Discover The Latest Contact Center Content for…
Customer Experience
Crafting Effective Customer-Centric Strategies in Financial Services
Customer-centricity is the cornerstone of any successful business strategy, especially in the financial services sector. The integration of AI and automation in financial services has revolutionized how institutions engage with and serve their customers. Table...
Make Contact Center Collaboration Seamless with LiveVox Connect
Delivering a consistent and exceptional customer experience is non-negotiable nowadays because your customers expect nothing less than a seamless journey, irrespective of the department they interact with.
Agent Experience
Agent Communication, Collaboration and Connection in a Hybrid World: Part II
Table of contentsPart II: Key Systems to ConsiderThe Internal Assessment RetoolingA customer data platform (CDP) or CRM.Agent assist technologies.Knowledge Management (KM).Generative AI.Collaboration and connection. Part II: Key Systems to Consider Part I of this...
The Importance of CTI IVR: What Are Screen Pops?
What are CTI screen pops? Oh, just a customer service agent’s secret weapon for personalizing their conversations and delivering ultra-fast service.
Digital Transformation
CIOs: Align IT and Contact Center Strategy to Deliver Business Value
In the ever-evolving customer engagement landscape, contact center technology delivers the most value when it aligns seamlessly with a well-informed business vision. As CIOs and IT leaders define their strategies, they must invest in technology that provides tangible...
Avoiding Technical Debt in the Contact Center: Don’t Borrow From Tomorrow To Meet Today’s Deadlines
As contact center leaders, you know that every decision you make comes with a cost – often beyond the initial monetary investment. One of the most important things to consider when implementing contact center software is the concept of technical debt. Technical...
How Will You Use AI
in Your Contact Center?
Get on top of AI for your contact center
with the AI Starter Kit
separator
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
