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The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

The 4 Ps of Contact Center Security

The 4 Ps of Contact Center Security

No matter what industry your contact center supports, it handles sensitive data regularly. Whether you are making payments or managing accounts, it is your responsibility to protect your customers’ data.  While contact center security is serious business, it doesn’t have to be difficult to...

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Types of Triggered Messaging Campaigns with Examples

Types of Triggered Messaging Campaigns with Examples

Customer service thrives on personalization. When executed correctly, it can lead to higher engagement, greater customer satisfaction, and even higher sales. One study found that 70% of companies that use advanced personalization techniques see an ROI of 200% or more on their campaign spend....

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Proactive Chat Examples for Customer Service

Proactive Chat Examples for Customer Service

In nearly any scenario, it’s better to be proactive than reactive. Being proactive puts you in the driver’s seat, positioning you to achieve the outcome you want from the situation rather than merely responding to the cards you’ve been dealt. What does this have to do with customer service? Well,...

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What Does an Omnichannel Lending Journey Look Like?

What Does an Omnichannel Lending Journey Look Like?

Traditionally, financial service organizations have taken a lender-centric approach to their strategy. Big data, social media, and shifting purchase methods have driven financial services to refocus that strategy, though. Today, a more customer-centric approach is required.  Building an...

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.