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The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

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Call Center Management Tips, Tricks, and Best Practices

Call Center Management Tips, Tricks, and Best Practices

Call centers, especially large call centers, are a constant bustle of activity as agents are helping customers in rapid succession with a variety of issues and queries. Managers can have their hands full with keeping track of employees, policies and processes that are subject to change. Remote work has allowed contact centers to be run completely virtually, and this may require more effort to manage and oversee smooth operations.

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Customer Experience

Agent Experience

How to Motivate Your Call Center Team: 6 Hot Tips

How to Motivate Your Call Center Team: 6 Hot Tips

A motivated call center team can make all the difference for a company, so it’s important to find ways to motivate your team and keep them engaged in their work. In this article, we share five tips to help you motivate your call center team and keep them happy.

What Is an Agent Desktop and What Does It Do?

What Is an Agent Desktop and What Does It Do?

Table of contentsWhat is an agent desktop?What does an agent desktop do?Benefits of an agent desktopImproved efficiency and agent productivityCompliance and securityTop agent desktop featuresCustomer databaseProduct informationContact management toolsCompany knowledge...

Digital Transformation

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Livevox has joined forces with NICE,
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