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Use These 7 Digital-First Healthcare Trends To Improve Patient Engagement
The era of digital-first healthcare trends has arrived, bringing with it a wave of transformation that's poised to revolutionize patient engagement. In this article, we'll explore seven digital-first healthcare trends that are reshaping patient interactions, enhancing...
LiveVox Earns Nod as an Exemplary Provider and Leads in TCO/ROI in Ventana’s 2023 Buyers Guide
We are thrilled to announce that Ventana Research has recognized LiveVox as a Leader in Total Cost of Ownership (TCO) and Return on Investment (ROI) in their 2023 Buyers Guide for Contact Center Suites. LiveVox has also been designated as an Exemplary vendor’ by...
10 Key Statistics About AI-Driven Customer Experience in Financial Services
10 Key Statistics About AI-Driven Customer Experience in Financial Services
What is an AI Voice Generator: Definition, Functionality, and Contact Center Applications
AI voice generators are an innovative breakthrough that is transforming the way businesses communicate. From enhancing customer experiences in contact centers to streamlining content creation, AI voice generators are making their mark. In this comprehensive...
The Human-AI Collaboration: Harnessing Artificial Intelligence for Workforce Optimization
The world of work is evolving at an unprecedented pace. Automation, digitalization, and artificial intelligence (AI) are revolutionizing industries, challenging traditional business models, and fundamentally altering our work. Amidst this transformation, one concept...
7 Financial Service AI Customer Care Trends That Will Take Off Over The Next 7 Years
In the fast-paced world of financial services, providing top-notch customer care is paramount. As the backbone of the industry, customer satisfaction can make or break a financial institution's reputation. Thanks to the rapid advancements in technology, AI-driven...
Service to Sales Model: To Sell is to Serve and to Serve is to Sell
How we interact with businesses has changed. In a digital-first buy cycle, contact centers have become a critical determinant of customer experience and value creation. Consumer interactions have become a prime stage to upsell and make product promotions. In fact, for...
Inbound Call Center Best Practices for Customer Service
Call center best practices revolve around improving customer service.
Customer service is a defining factor in a company’s profitability and longevity, and it lies in the hands of its support reps, also called agents. Yet despite having such an important job, most call center agents will never meet the customers they’re working with face to face. So, having well-thought-out call center best practices is paramount to ensure an excellent customer experience.
Understanding Transfer Learning in Large Language Models and How To Use It For Contact Center Efficiency
With the rapid advancements in artificial intelligence (AI), the integration of large language models (LLMs) has revolutionized how businesses interact with customers
2023/2024 CX Trends: How Large Language Models are Shaping the Future of Customer Engagement
How are large language models being used to ramp up productivity and enhance customer engagement in the contact center? We explore how LLMs are being harnessed to create seamless customer experiences, save valuable time and resources, and ultimately pave the way for...
Financial Services KPIs Have Changed: Here’s How and Why
Welcome, esteemed partners of the financial services realm, to a journey that promises to illuminate the path to customer service excellence. Table of contentsCost per resolutionCustomer satisfaction scoreKnowledge base viewsCustomer retention rateAverage...
16 Top-Level Metrics for Texting
Learn the 16 top-level metrics for texting in the contact center. Table of contentsOperationalizing SMS:Top-Level Metrics for Texting1. Texts per Conversation2. Text Cases per Agent per Day. 3. Deflections from Other Channels.4. Dedicated Agent Time (DAT).5....
Using speech analytics to cross-sell and improve customer experience
At this point, cross-selling itself is well-documented as a no-brainer, being probably the simplest thing that a business can do to significantly increase revenue. Its strategic importance, particularly for financial institutions, has only grown in recent years. But...
LiveVox SVP of Sales David D’Antonio on Growing and Retaining Customers
In this episode of The Tech Sales Coach podcast, David d Antonio, Senior Vice President of Sales at LiveVox, spoke with host Dave Elsner to discuss his approach to customer-centric sales and strategies for retaining and growing customer accounts. ...
Overview of AI Voice Generators in Customer Service
The landscape of customer service is rapidly evolving, and at the forefront of this transformation is the innovative technology of AI voice generators. These cutting-edge tools have the power to revolutionize customer interactions, enhance efficiency, and enable...
Inbound IVR Functionality that Your Contact Center Needs
More contact centers are experiencing a big uptick in call volume and hold times, with fewer overall agents available to take those calls, primarily due to the increased pressure brought upon by COVID-19. It’s more important than ever to think about improving your current inbound Interactive Voice Responder (IVR) functionality.
Preparing for AI in Your Contact Center
By Nick Morris, Senior Director, Data Analytics, LiveVox There has been a noticeable increase in buzz about the potential benefits of artificial intelligence ever since generative models like ChatGPT first emerged in late 2022. In response to this wave of...
AI Text Generators In The Contact Center: 7 Points of Productivity
In the realm of customer service, a groundbreaking tool is taking center stage: AI text generators. Table of contentsAmplifying Contact Center Efficiency through AI Text GeneratorsSwift Responses to Frequently Asked QuestionsMass customizationCrafting...
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