Exclusive LiveVox eBook:

Agent Experience is Underrated

More engaged agents foster stronger relationships with customers.

While this may seem intuitive, employee experience in the contact center is still an overlooked aspect of many customer engagement and service strategies.

This ebook looks at the rise of agent experience, examining how AX affects CX and highlights many of the most prominent AX trends including the ways you can provide tools, training, and guidelines to prepare your contact center teams for maximal success.

66% of contact center agents say they’re not provided with the right tools to address customer needs.

Investing in the right contact center technology is equivalent to investing in your agents, but it’s only half the battle.

Our new guide lays out steps to improve the agent experience in your contact center, including agent desktop optimizations, training tips, and performance benchmarks focused on helping you onboard, train, and upskill contact center talent for improved retention and employee satisfaction.

Download our latest guide to learn about:

  • How AX drives positive customer outcomes
  • What the future of AX looks like for contact centers
  • Practical AX best practices & agent experience assessment guidelines
  • The financial upside of agent engagement
  • KPI benchmarks to objectively assess agent performance.

To find out more, download the full eBook.

LiveVox [Agent Experience eBook / Thumbnail]

Fill out this form to get the AX eBook.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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LiveVox is proud to be both PCI and SOC 2 Compliant.

About LiveVox
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Learn More

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