Exclusive LiveVox eBook:
Agent Experience is Underrated
More engaged agents foster stronger relationships with customers.
While this may seem intuitive, employee experience in the contact center is still an overlooked aspect of many customer engagement and service strategies. This ebook looks at the rise of agent experience, examining how AX affects CX and highlights many of the most prominent AX trends including the ways you can provide tools, training, and guidelines to prepare your contact center teams for maximal success.
66% of contact center agents say they’re not provided with the right tools to address customer needs.
Investing in the right contact center technology is equivalent to investing in your agents, but it’s only half the battle.
Our new guide lays out steps to improve the agent experience in your contact center, including agent desktop optimizations, training tips, and performance benchmarks focused on helping you onboard, train, and upskill contact center talent for improved retention and employee satisfaction.
Download our latest guide to learn about:
- How AX drives positive customer outcomes
- What the future of AX looks like for contact centers
- Practical AX best practices & agent experience assessment guidelines
- The financial upside of agent engagement
- KPI benchmarks to objectively assess agent performance.
To find out more, download the full eBook.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
LiveVox is proud to be both PCI and SOC 2 Compliant.
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Learn More
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