2022 Contact Center Benchmarks for Outbound, Inbound, and Blended Models
How does your contact center measure up against your peers?
Find out which operating model is leading the way in CX performance and what you can do to drive improvements.
In this eBook, Aberdeen Group and LiveVox partnered to understand how the top challenges and opportunities differ by operating model, to help contact centers benchmark against their peers and implement a roadmap for better customer and business outcomes.
What you’ll learn in this eBook:
- The top pressures impacting Outbound, Inbound, and Blended contact centers
- What the data reveals about the key strengths, weaknesses, and opportunities within each operating model
- What Outbound, Inbound, and Blended contact centers can learn from their counterparts to improve business performance.
Simply fill out the form to download the eBook.
![Aberdeen-ebook LiveVox [Aberdeen / eBook]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/02/Aberdeen-ebook.jpg)
Fill out this form to get a copy of the report.
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
