Keith Dawson, Vice President & Research Director, CX from Ventana Research, joins us to discuss ways to foster a collaborative workplace that maximizes agent productivity, retention, and impact.
In this 30-minute session, Financial Services industry experts will share a practical digital transformation framework, operational best practices, and real-life success stories to help you reach your goals, regardless of resource limitations.
Watch this on-demand webinar to learn what 300+ contact center leaders had to say about the impact that remote work has had on their operations and operational tips to improve remote agent performance.
Now that FCC’s June 30, 2021 deadline has passed, STIR/SHAKEN and call blocking are top of mind for many contact center and CX leaders.
On December 18th, the CFPB released the second part of its long-awaited final debt collection rule, amending Regulation F, which implements the Fair Debt Collection Practices Act (FDCPA). The new requirements will undoubtedly have a significant impact on both...
About This Webinar: On December 18th, the CFPB released the second part of its long-awaited final debt collection rule, amending Regulation F, which implements the Fair Debt Collection Practices Act (FDCPA). The new requirements will undoubtedly have a significant...
Watch this on-demand webinar to hear industry experts discuss the key challenges that contact centers face when deploying and managing AI technology.
Watch this on-demand webinar, featuring guest speakers Art Schoeller and Nick Ferrif from Forrester, to learn how contact centers are leveraging LiveVox’s integrated platform to achieve a three-year 229% ROI, $8.7M net present value, payback in less than 6 months, and...
Watch this on-demand webinar to hear our panel, featuring guest speaker Art Schoeller from Forrester, discuss the latest market research that reveals a new path to improved CX and agent performance.
Watch the webinar recording featuring LiveVox's Director of Digital, Jim Lynch and Director of Account Services, Jonathan Ritchie.
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LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 700 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.