In the work-from-home environment, supervisors are the main—and often only—human touchpoint that agents have with the company.
Tip Sheets
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Delivering Good Customer Experiences While Maintaining Efficiency
The nature of how we conduct business has dramatically changed.
Inbound Email Dos & Don’ts
Inbound emails are important communications from your customers containing vital data about all sorts of things, from service issues to account maintenance, but properly managing the email channel can be taxing and troublesome for even the most well-resourced contact...
Effective Training for At-Home Contact Center Agents: The ‘Why’ and the ‘How’
If recent developments have forced your company’s contact center to suddenly shift to a primarily work-from-home set-up, you might be tempted to go into survival mode.
Best Practices for Getting the Most Out of Your Contact Center RFP
If you feel that selecting the right solution for your business is challenging, you are not alone.
The Benefits of Doing Outbound Engagement Under One Roof
Your prospects and customers are everywhere these days—using Voice, Email, and SMS.
9 CX Best Practices for Contact Centers According to the Data
Deliver reputable, memorable service with these foundational tips
5 Tips to Modernize Your B2B Outreach
The distinction between B2B and B2C sales experiences is quickly disappearing.
6 Innovative Ways to Improve Your IVR
Your IVR may be the most underutilized function in your contact center.
5 Ways to Improve Customer Service
Long Average Handle Times (AHT) are a leading indicator of bad customer experience and inefficient resource allocation.
Contact Center Trends & News
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.