In the business world, one of the richest sources of data is the contact center; data created by the billions of interactions between customers and agents across communication channels, ranging from voice to chat, through online and mobile self-service, and from...
SMS has become a key communication channel that effectively increases customer engagement while driving down costs. Download this Frost & Sullivan tip sheet to ensure that your contact center agents are properly trained to deliver exceptional service when texting...
Deliver world-class customer support with practices specifically designed for blended contact center
As the largest segment in the workplace, millennials have the power to bring about change—and they’re not afraid to quit companies that don’t meet their needs.
SMS is a proven communication channel with incredible ROI and endless applications for everything from third party collections to customer service campaigns.
You don’t have to wait months to start reaping the benefits of speech analytics.
It’s the norm now for contact centers to have a mix of traditional and non-voice channels in their CX stack.
2020 was an unexpected incubator for new approaches to contact center operations.
Every business gets customers who complain, need help, or have questions.
In the work-from-home environment, supervisors are the main—and often only—human touchpoint that agents have with the company.
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LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 700 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.