In the business world, one of the richest sources of data is the contact center; data created by the billions of interactions between customers and agents across communication channels, ranging from voice to chat, through online and mobile self-service, and from...
SMS has become a key communication channel that effectively increases customer engagement while driving down costs. Download this Frost & Sullivan tip sheet to ensure that your contact center agents are properly trained to deliver exceptional service when texting...
Deliver world-class customer support with practices specifically designed for blended contact center
As the largest segment in the workplace, millennials have the power to bring about change—and they’re not afraid to quit companies that don’t meet their needs.
SMS is a proven communication channel with incredible ROI and endless applications for everything from third party collections to customer service campaigns.
You don’t have to wait months to start reaping the benefits of speech analytics.
It’s the norm now for contact centers to have a mix of traditional and non-voice channels in their CX stack.
2020 was an unexpected incubator for new approaches to contact center operations.
Every business gets customers who complain, need help, or have questions.
In the work-from-home environment, supervisors are the main—and often only—human touchpoint that agents have with the company.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
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