How Equipped are Contact Center Agents to Deliver Personalized Omnichannel Customer Experiences? LiveVox partnered with Omdia to survey 530 rank-and-file contact center agents across a variety of industries, company sizes, and operating models.
LiveVox’s unified suite of cutting-edge AI tools is designed to enhance agent workflows and unlock key data insights to create a seamless customer experience from start to finish.
Download this Gartner® report to learn how a customer experience membrane can transform your CX.
A Forrester Study: Contact Centers and AI Technology: ‘Sounds Like You Need Help Unlocking Full Benefits
See what 300+ contact center executives had to say about their top AI challenges and learn how to unlock the full benefits of AI in your contact center.”
Omnichannel is a buzzword that has been used so often over the last two decades that its existence is taken for granted by customers and its meaning has been obscured by brands.
In a recent report titled “How to Use AI to Improve the Customer Experience,” their analysts proposed ways that businesses can improve their AI strategy to better understand their customers and see the maximum impact from AI deployment.
Digital and AI-enabled self-service options are what customers want, and contact centers are heeding the message.
Meet multiple business requirements without adding more complexity to service workflows.
In Q3 of 2021, LiveVox surveyed 750 contact center leaders at the C-suite, VP, Director, and Manager levels to learn about their current and near-term artificial intelligence (AI) initiatives, objectives for deploying AI, and how they are using or plan to use...
In August 2020, LiveVox surveyed contact center professionals at the C-suite, VP, Director, and Manager levels to understand what their strategic priorities are right now, where they’re headed in the future, and what roles customer experience, non-voice channels, and...
Share this story
Keep Up-To-Date on the Latest Contact Center News
Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.
LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 700 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.