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Guide to STIR/Shaken

Guide to STIR/Shaken

With the FCC’s June 30, 2021 deadline approaching faster than we all think, STIR/SHAKEN and call blocking should be top of mind for operators of outbound call centers.
Contact Center Leadership Guide

Contact Center Leadership Guide

The Complete Guide to Leading Contact Center Teams – So you want to be a contact center operator? Or maybe you’re already managing a contact center and are looking for ways to develop talent while increasing collaboration across your (remote) team.
Putting the Customer Back Into CRM

Putting the Customer Back Into CRM

No matter what you sell, from financial products and services to software to sneakers, there’s a universal truth about your customer: they’re dynamic.
Practical AI

Practical AI

Exclusive LiveVox eBook: Evolving AI: Practical Applications in the Contact Center Early AI adopters report an improvement of almost 25% in customer experience ratings. Digital self-service options are no longer just a nice-to-have in the contact center — they’re a...