Find out which operating model is leading the way in CX performance and what you can do to drive improvements.
eBooks
Frost & Sullivan Explores Key Trends and Features LiveVox in 2021’s North American Contact Center Buyers Guide
Discover how “digital transformation and AI are growth opportunities that spur a more human approach to customer care.”
Four Steps to Data Enlightenment
Data can tell you how well your contact center is performing, whether your workflows are functioning correctly, and what roadblocks are keeping your agents from delivering the highest level of service–all key ingredients for outstanding CX.
eBook: Data-Driven Approach to Turn Customer Data into Revenue
Learn how to optimize demand generation and sales performance by unifying customer data and maximizing personalization to make your customer experience a true differentiator.
Indispensable Speech Analytics
In today’s business environment, organizations are more focused on the consumer’s experience than ever before. With access to countless social media platforms and review sites, consumers have more in their arsenal to respond to negative experiences – and cause...
Tales From The Contact Center
Exclusive LiveVox eBook: Tales From the Contact Center CryptThe customer journey can be a frightful one, filled with a gauntlet of ghastly experiences. Neverending wait times. Phone tree trapdoors. Dead-eyed agents repeating the same questions. Oh, my! It’s downright...
CX Practitioner’s Guide to Investing in AI
Exclusive LiveVox eBook: AI: The Next CX Investment Frontier51% of executives polled by LiveVox in 2021 said that integration issues like inefficient workflows and a lack of automation were critical impediments standing in the way of their CX goals. Leaders also...
Great Textpectations
Exclusive LiveVox Playbook: Great Textpectations: The Modern Contact Center Playbook for SMS Communication 4.5x — the open rate for SMS when compared to email: 90% vs. 20% SMS messaging has the power to take contact center engagement to new heights. But many companies...
Guide to STIR/Shaken
With the FCC’s June 30, 2021 deadline approaching faster than we all think, STIR/SHAKEN and call blocking should be top of mind for operators of outbound call centers.
Contact Center Leadership Guide
The Complete Guide to Leading Contact Center Teams - So you want to be a contact center operator? Or maybe you’re already managing a contact center and are looking for ways to develop talent while increasing collaboration across your (remote) team.
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
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