eBooks

The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

Four Steps to Data Enlightenment

Four Steps to Data Enlightenment

Data can tell you how well your contact center is performing, whether your workflows are functioning correctly, and what roadblocks are keeping your agents from delivering the highest level of service–all key ingredients for outstanding CX.

Indispensable Speech Analytics

Indispensable Speech Analytics

In today’s business environment, organizations are more focused on the consumer’s experience than ever before. With access to countless social media platforms and review sites, consumers have more in their arsenal to respond to negative experiences – and cause...

Tales From The Contact Center

Tales From The Contact Center

Exclusive LiveVox eBook: Tales From the Contact Center CryptThe customer journey can be a frightful one, filled with a gauntlet of ghastly experiences. Neverending wait times. Phone tree trapdoors. Dead-eyed agents repeating the same questions. Oh, my! It’s downright...

CX Practitioner’s Guide to Investing in AI

CX Practitioner’s Guide to Investing in AI

Exclusive LiveVox eBook: AI: The Next CX Investment Frontier51% of executives polled by LiveVox in 2021 said that integration issues like inefficient workflows and a lack of automation were critical impediments standing in the way of their CX goals. Leaders also...

Great Textpectations

Great Textpectations

Exclusive LiveVox Playbook: Great Textpectations: The Modern Contact Center Playbook for SMS Communication 4.5x — the open rate for SMS when compared to email: 90% vs. 20% SMS messaging has the power to take contact center engagement to new heights. But many companies...

Guide to STIR/Shaken

Guide to STIR/Shaken

With the FCC’s June 30, 2021 deadline approaching faster than we all think, STIR/SHAKEN and call blocking should be top of mind for operators of outbound call centers.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.