eBooks

Four Steps to Data Enlightenment

Four Steps to Data Enlightenment

Data can tell you how well your contact center is performing, whether your workflows are functioning correctly, and what roadblocks are keeping your agents from delivering the highest level of service–all key ingredients for outstanding CX.

Indispensable Speech Analytics

Indispensable Speech Analytics

In today’s business environment, organizations are more focused on the consumer’s experience than ever before. With access to countless social media platforms and review sites, consumers have more in their arsenal to respond to negative experiences – and cause...

Tales From The Contact Center

Tales From The Contact Center

Exclusive LiveVox eBook: Tales From the Contact Center CryptThe customer journey can be a frightful one, filled with a gauntlet of ghastly experiences. Neverending wait times. Phone tree trapdoors. Dead-eyed agents repeating the same questions. Oh, my! It’s downright...

CX Practitioner’s Guide to Investing in AI

CX Practitioner’s Guide to Investing in AI

Exclusive LiveVox eBook: AI: The Next CX Investment Frontier51% of executives polled by LiveVox in 2021 said that integration issues like inefficient workflows and a lack of automation were critical impediments standing in the way of their CX goals. Leaders also...

Great Textpectations

Great Textpectations

Exclusive LiveVox Playbook: Great Textpectations: The Modern Contact Center Playbook for SMS Communication 4.5x — the open rate for SMS when compared to email: 90% vs. 20% SMS messaging has the power to take contact center engagement to new heights. But many companies...

Guide to STIR/Shaken

Guide to STIR/Shaken

With the FCC’s June 30, 2021 deadline approaching faster than we all think, STIR/SHAKEN and call blocking should be top of mind for operators of outbound call centers.

Contact Center Leadership Guide

Contact Center Leadership Guide

The Complete Guide to Leading Contact Center Teams - So you want to be a contact center operator? Or maybe you’re already managing a contact center and are looking for ways to develop talent while increasing collaboration across your (remote) team.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 700 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.