Contact Center CRM is designed with a specific purpose – to enhance customer relationship management – and within that purpose it serves many different functions.
eBooks
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Supercharge Team Collaboration with LiveVox Connect
Boost contact center performance with LiveVox Connect, a specialized collaboration tool designed for seamless agent interaction.
The Debt Dilemma: A CIO’s Guide to Code Redemption: Tackling Technical Debt in the Contact Center
A guide to eliminating contact center technical debt. Increase efficiency, satisfaction & cut costs. Download this guide for green savings.
An Insider’s Guide for CIOs: Transforming Contact Center IT Challenges into Strategic Advantages
Discover the top 10 contact center IT challenges facing CIOs and IT leaders. Get actionable steps and valuable insights to guide your team toward a successful digital future.
Agent Assist: The Productivity Game-Changer Your Contact Center Needs
Download this eBook to boost efficiency and beat back attrition with LiveVox Agent Assist, an AI-powered tool that enhances your contact center team’s performance.
Aberdeen: 2022 Contact Center Benchmarks for Outbound, Inbound, and Blended Models
Find out which operating model is leading the way in CX performance and what you can do to drive improvements.
Frost & Sullivan Explores Key Trends and Features LiveVox in 2021’s North American Contact Center Buyers Guide
Discover how “digital transformation and AI are growth opportunities that spur a more human approach to customer care.”
Four Steps to Data Enlightenment
Data can tell you how well your contact center is performing, whether your workflows are functioning correctly, and what roadblocks are keeping your agents from delivering the highest level of service–all key ingredients for outstanding CX.
eBook: Data-Driven Approach to Turn Customer Data into Revenue
Learn how to optimize demand generation and sales performance by unifying customer data and maximizing personalization to make your customer experience a true differentiator.
Tales From The Contact Center
Exclusive LiveVox eBook: Tales From the Contact Center CryptThe customer journey can be a frightful one, filled with a gauntlet of ghastly experiences. Neverending wait times. Phone tree trapdoors. Dead-eyed agents repeating the same questions. Oh, my! It’s downright...
Contact Center Trends & News
Stay informed with our CX Leader Newsletter:
About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.