LiveVox Webinar featuring Forrester: Making the Move From Cost Center to Profit CenterWednesday, November 17th, 11 am PT | 2 pm ESTContact centers continue to struggle with transforming their customer service operations from a necessary business expense to a...
Analysts
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Frost & Sullivan Omnichannel
Exceptional agent experience is key to improving CX, but many contact centers still fail to deliver true omnichannel customer engagement.
Frost & Sullivan Equipping Agents
Contact centers rely on data to guide customers to quicker resolutions but more often than not, data silos result in poor customer experiences.
Frost & Sullivan AX = CX
Today’s customers demand seamless engagement with businesses, across all channels. But agents often lack access to the proper tools and resources needed to achieve exceptional CX.
Frost & Sullivan Compliance
Compliance regulations, spanning across CTIA, CAN-SPAM, CFPB, and PCI, are always evolving, requiring businesses to continuously train and monitor their agents.
Frost & Sullivan: Omnichannel Customer Engagement Has Changed
Exclusive White Paper: Omnichannel Customer Engagement Has Changed — Has Your Contact Center Evolved With It?This Frost & Sullivan white paper breaks down the complexities of the agent and customer experience in the contact center environment, uncovering the...
Forrester: Improving the Agent and Customer Experience
A Forrester Thought Leadership Paper: Contact Center Leaders Weigh In on the Top Challenges to Improving the Agent and Customer ExperienceIn late 2020, LiveVox commissioned Forrester Consulting, a leading global research and advisory firm, to evaluate the current...
Infographic: Transforming the Contact Center — Featuring Forrester
Integrated contact center as a service (CCAAS) enables omnichannel orchestration. Top 3 ranked benefits of having a CRM and contact center solution from the same vendor
Forrester Total Economic Impact Infographic
Through three customer interviews and data aggregation, Forrester concluded that LiveVox's contact center platform has the following three-year financial impact.
Forrester Study Shows a 229% ROI and Payback in Less Than 6 Months
Forrester Study Shows a 229% ROI and Payback in Less Than 6 Months with LiveVox’s Contact Center PlatformLiveVox commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study to evaluate the return on investment for contact centers that use...
Contact Center Trends & News
Stay informed with our CX Leader Newsletter:
About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.