Analysts

IDC Spotlight: CX Visibility Through Unified Data

IDC Spotlight: CX Visibility Through Unified Data

Technology Spotlight CX Data Unification in the Cloud: Driving Visibility Across the Customer JourneyIt’s 2023, and by now it’s well established that customer centricity and empathy are essential to creating personalized customer journeys that improve lifetime value,...

Ventana Research: Agent Performance Management Trends and Resources

Ventana Research: Agent Performance Management Trends and Resources

Analyst Perspective Why Agent Performance Management Will Never Be the SameA majority of customer interactions are shifting to digital channels, agent interactions are getting more arduous, and supervisors have less visibility into customer conversations. We know...

Aragon Research Names LiveVox a Hot Vendor

Aragon Research Names LiveVox a Hot Vendor

LiveVox’s unified suite of cutting-edge AI tools is designed to enhance agent workflows and unlock key data insights to create a seamless customer experience from start to finish.

The Total Economic Impact of LiveVox’s Contact Center Platform

The Total Economic Impact of LiveVox’s Contact Center Platform

Watch this on-demand webinar, featuring guest speakers Art Schoeller and Nick Ferrif from Forrester, to learn how contact centers are leveraging LiveVox’s integrated platform to achieve a three-year 229% ROI, $8.7M net present value, payback in less than 6 months, and...

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.