LiveVox Named a Contender in The CCaaS WaveTM Q1 2023.

Check out all the insights and innovations happening in today’s modern contact center.
LiveVox Named a Contender in The CCaaS WaveTM Q1 2023.
The Inner Circle Guides are free of charge to readers. Sponsors have not had influence over editorial content or analyst opinion, and readers can be assured of objectivity throughout. Any vendor views are clearly marked as such within the report.
Comprising of almost 400,000 agent positions in 2,650 contact centers, the communications sector is one of the largest vertical markets in the US contact center industry, with employment heavily weighted towards larger operations. The communications sector will see a decline of around 12,500 agent positions in the next four years as the move to self-service and digital interactions further increases.
Master Perspective LiveVox Simplifies the Complex in the Contact CenterAccording to Ventana Research, by 2025, it is estimated that 7 in 10 customer interactions will include a combination of automated self-service and live agents. In this perspective, Keith Dawson...
LiveVox Ranked a Contender Among Top Providers in The Forrester Wave™: Contact Center As A Service, Q1 2023Discover why LiveVox was named a Contender among the 11 providers that matter most and get an impartial view of the CCaaS landscape from the industry’s trusted...
Gartner® Report: How Can Generative AI Be Used to Improve Customer Service and Support? Customer service and support leaders are evaluating and adopting generative AI product innovations nearly as quickly as vendors are making them available. A new Gartner® report...
LiveVox Shines in DMG Consulting's 2022-23 CBCCI Product & Market Report LiveVox receives the highest overall score for ease of doing business with a vendor, agent-facing virtual assistants, and speech and interaction analytics. This report showcases the contact...
LiveVox Named an Innovator by Aragon in 2022 Research Globeâ„¢ for Intelligent Contact CentersDiscover how contact center leaders leverage LiveVox to maximize contact center performance by easily orchestrating more intelligent, personalized, and automated customer and...
LiveVox is Proud to Be a Leader in Frost & Sullivan's 2022 Frost Radar Reportâ„¢ for North American Enterprise Cloud Contact CentersDiscover how LiveVox is helping contact center leaders accelerate the pace of innovation & bringing a competitive edge to those in...
Technology Spotlight CX Data Unification in the Cloud: Driving Visibility Across the Customer JourneyIt’s 2023, and by now it’s well established that customer centricity and empathy are essential to creating personalized customer journeys that improve lifetime value,...
Stay informed with our CX Leader Newsletter:
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.