LiveVox Named an Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact CentersDiscover how contact center leaders leverage LiveVox to maximize contact center performance by easily orchestrating more intelligent, personalized, and automated customer and...
Gartner® Report: Collaborate, Automate and Orchestrate to Optimize Costs and Value During the Economic Crisis
Gartner® Report: Predicts 2023 Collaborate, Automate and Orchestrate to Optimize Costs and Value During the Economic CrisisDoing more with less can help improve call center service while being cost-effective during tough economic times. To prepare your contact center...
IDC Spotlight: CX Visibility Through Unified Data
Technology Spotlight CX Data Unification in the Cloud: Driving Visibility Across the Customer JourneyIt’s 2023, and by now it’s well established that customer centricity and empathy are essential to creating personalized customer journeys that improve lifetime value,...
Ventana Research: Agent Performance Management Trends and Resources
Analyst Perspective Why Agent Performance Management Will Never Be the SameA majority of customer interactions are shifting to digital channels, agent interactions are getting more arduous, and supervisors have less visibility into customer conversations. We know...
Gartner® Report: The 4 Critical Components to Accelerate Your Digital Transformation
The 4 Critical Components to Accelerate Your Digital TransformationAccording to Gartner®, “...organizations have the strong intention of accelerating their digital business initiatives, but lack a complete vision of the key elements of success.” How can IT leaders...
Omdia: 500+ Contact Center Agents Weigh in on Job Performance Challenges
How Equipped are Contact Center Agents to Deliver Personalized Omnichannel Customer Experiences? LiveVox partnered with Omdia to survey 530 rank-and-file contact center agents across a variety of industries, company sizes, and operating models.
Aragon Research Names LiveVox a Hot Vendor
LiveVox’s unified suite of cutting-edge AI tools is designed to enhance agent workflows and unlock key data insights to create a seamless customer experience from start to finish.
Aberdeen: 2022 Contact Center Benchmarks for Outbound, Inbound, and Blended Models
Find out which operating model is leading the way in CX performance and what you can do to drive improvements.
The Total Economic Impact of LiveVox’s Contact Center Platform
Watch this on-demand webinar, featuring guest speakers Art Schoeller and Nick Ferrif from Forrester, to learn how contact centers are leveraging LiveVox’s integrated platform to achieve a three-year 229% ROI, $8.7M net present value, payback in less than 6 months, and...
Frost & Sullivan: Redefining the Contact Center Experience with Knowledge Management
In the business world, one of the richest sources of data is the contact center; data created by the billions of interactions between customers and agents across communication channels, ranging from voice to chat, through online and mobile self-service, and from...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.