Analysts

Ventana Research: Agent Performance Management Trends and Resources

Ventana Research: Agent Performance Management Trends and Resources

Analyst Perspective Why Agent Performance Management Will Never Be the SameA majority of customer interactions are shifting to digital channels, agent interactions are getting more arduous, and supervisors have less visibility into customer conversations. We know...

Aragon Research Names LiveVox a Hot Vendor

Aragon Research Names LiveVox a Hot Vendor

LiveVox’s unified suite of cutting-edge AI tools is designed to enhance agent workflows and unlock key data insights to create a seamless customer experience from start to finish.

The Total Economic Impact of LiveVox’s Contact Center Platform

The Total Economic Impact of LiveVox’s Contact Center Platform

Watch this on-demand webinar, featuring guest speakers Art Schoeller and Nick Ferrif from Forrester, to learn how contact centers are leveraging LiveVox’s integrated platform to achieve a three-year 229% ROI, $8.7M net present value, payback in less than 6 months, and...

Are Your Agents Prepared to Deliver 5-Star Service with SMS Messaging

Are Your Agents Prepared to Deliver 5-Star Service with SMS Messaging

SMS has become a key communication channel that effectively increases customer engagement while driving down costs. Download this Frost & Sullivan tip sheet to ensure that your contact center agents are properly trained to deliver exceptional service when texting...

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 700 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.