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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
What are the industry’s top analysts saying about LiveVox?
LiveVox Named a Contender in The CCaaS WaveTM Q1 2023.
The Inner Circle Guide to AI, Chatbots & Machine Learning
The Inner Circle Guides are free of charge to readers. Sponsors have not had influence over editorial content or analyst opinion, and readers can be assured of objectivity throughout. Any vendor views are clearly marked as such within the report.
US Contact Center Verticals: Communications
Comprising of almost 400,000 agent positions in 2,650 contact centers, the communications sector is one of the largest vertical markets in the US contact center industry, with employment heavily weighted towards larger operations. The communications sector will see a decline of around 12,500 agent positions in the next four years as the move to self-service and digital interactions further increases.
LiveVox Ranked a Contender Among Top Providers in The Forrester Waveâ„¢: Contact Center As A Service, Q1 2023
LiveVox Ranked a Contender Among Top Providers in The Forrester Wave™: Contact Center As A Service, Q1 2023Discover why LiveVox was named a Contender among the 11 providers that matter most and get an impartial view of the CCaaS landscape from the industry’s trusted...
Gartner® Report: Top Strategic Technology Trends For 2024
Get a glimpse into a future where AI is more than just a tool, it’s a partner in our daily lives.
LiveVox Earns Perfect Scores Across Three Categories in 2022-23 DMG Consulting Cloud-Based Contact Center Infrastructure Product & Market Research Report
LiveVox Shines in DMG Consulting's 2022-23 CBCCI Product & Market Report LiveVox receives the highest overall score for ease of doing business with a vendor, agent-facing virtual assistants, and speech and interaction analytics. This report showcases the contact...
LiveVox Named Innovator by Aragon in 2022 Research Globeâ„¢ for Intelligent Contact Centers – Resource
LiveVox Named an Innovator by Aragon in 2022 Research Globeâ„¢ for Intelligent Contact CentersDiscover how contact center leaders leverage LiveVox to maximize contact center performance by easily orchestrating more intelligent, personalized, and automated customer and...
LiveVox Named a Leader in 2022 Frost CCaaS Radarâ„¢ – See Why In The Report
LiveVox is Proud to Be a Leader in Frost & Sullivan's 2022 Frost Radar Reportâ„¢ for North American Enterprise Cloud Contact CentersDiscover how LiveVox is helping contact center leaders accelerate the pace of innovation & bringing a competitive edge to those in...
IDC Spotlight: CX Visibility Through Unified Data
Technology Spotlight CX Data Unification in the Cloud: Driving Visibility Across the Customer JourneyIt’s 2023, and by now it’s well established that customer centricity and empathy are essential to creating personalized customer journeys that improve lifetime value,...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.