The Latest Trends and Thought Leadership for Contact Centers

LiveVox Named a Contender in The CCaaS WaveTM Q1 2023.

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Comprising of almost 400,000 agent positions in 2,650 contact centers, the communications sector is one of the largest vertical markets in the US contact center industry, with employment heavily weighted towards larger operations. The communications sector will see a decline of around 12,500 agent positions in the next four years as the move to self-service and digital interactions further increases.

Master Perspective LiveVox Simplifies the Complex in the Contact CenterAccording to Ventana Research, by 2025, it is estimated that 7 in 10 customer interactions will include a combination of automated self-service and live agents. In this perspective, Keith Dawson...

LiveVox Ranked a Contender Among Top Providers in The Forrester Wave™: Contact Center As A Service, Q1 2023Discover why LiveVox was named a Contender among the 11 providers that matter most and get an impartial view of the CCaaS landscape from the industry’s trusted...

Gartner® Report: How Can Generative AI Be Used to Improve Customer Service and Support? Customer service and support leaders are evaluating and adopting generative AI product innovations nearly as quickly as vendors are making them available. A new Gartner® report...

LiveVox Named an Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact CentersDiscover how contact center leaders leverage LiveVox to maximize contact center performance by easily orchestrating more intelligent, personalized, and automated customer and...

LiveVox is Proud to Be a Leader in Frost & Sullivan's 2022 Frost Radar Report™ for North American Enterprise Cloud Contact CentersDiscover how LiveVox is helping contact center leaders accelerate the pace of innovation & bringing a competitive edge to those in...

Technology Spotlight CX Data Unification in the Cloud: Driving Visibility Across the Customer JourneyIt’s 2023, and by now it’s well established that customer centricity and empathy are essential to creating personalized customer journeys that improve lifetime value,...