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Master Perspective

LiveVox Simplifies the Complex in the Contact Center

According to Ventana Research, by 2025, it is estimated that 7 in 10 customer interactions will include a combination of automated self-service and live agents.

In this perspective, Keith Dawson asserts that in order to meet the demands of the modern customer engagement landscape, organizations must look to update their contact center platforms. Advanced cloud technology that connects communication channels, analytics, WFO, AI, and agent experience tools across the organization are vital.

In this Market Perspective, you’ll hear from Keith Dawson, VP & Research Director at Ventana Research, about how all-in-one cloud contact center platforms like LiveVox reduce costs and allow companies to focus on providing high-value interactions.

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LiveVox [AI and live agents / call center]

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Video Series: Analytics for the Modern Contact Center

Check out these videos from Ventana Research to get their take on how contact centers can modernize their approach to performance analytics.

Bonus Resource

The Guide to Elevating Agent Performance in a Remote or Hybrid Contact Center

Learn how to best track agent performance in today’s environment, effectively scale best practices, and increase collaboration across your team in this comprehensive guide.

LiveVox [Elevating Agent Performance / eBook]