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August 12, 2021

Practical AI

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Practical Applications in the Contact Center

Exclusive LiveVox eBook:

Evolving AI: Practical Applications in the Contact Center

Early AI adopters report an improvement of almost 25% in customer experience ratings.

Digital self-service options are no longer just a nice-to-have in the contact center — they’re a customer requirement.

While contact centers have started to adopt these capabilities to serve customers on their channel of choice, many systems are difficult to customize and upgrade, limiting the contact center’s ability to improve the customer journey.

Download our latest guide to learn about:

  • The common misconceptions about artificial intelligence
  • What the future of AI looks like for contact centers
  • Practical AI applications and implementation best practices
  • The financial upside of employing enhanced AI technology
  • KPIs to assess the performance of your new AI tools.

Learn how practical AI applications, including virtual agents, can help automate tasks, drive down costs, and serve customers faster and more efficiently than ever before.

LiveVox [AI eBook]

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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