LiveVox Ranked a Contender Among Top Providers in The Forrester Wave: Contact Center As A Service, Q1 2023

Discover why LiveVox was named a Contender among the 11 providers that matter most and get an impartial view of the CCaaS landscape from the industry’s trusted source.

“LiveVox includes an internal CRM system that makes customer data easily accessible for integrations, routing decisions, and the agent desktop. Reporting, dashboards, and analytics are strengths as well.”

– The Forrester Wave™


“North American-based brands with small-to-midsize contact centers looking for a straightforward solution that provides quick value should consider LiveVox.”

– The Forrester Wave™
LiveVox has been recognized as a Contender among the companies Forrester considers to be the 11 most significant providers in the CCaaS world.

The Forrester Wave™: Contact Center As A Service, Q1 2023 Report to learn:

  • The current CCaaS landscape
  • Capabilities contact center leaders should choose LiveVox for
  • How LiveVox is simple to manage and use.

The companies included in the report are evaluated against 34 criteria grouped into three high-level categories: current offering, strategy, and market presence.

LiveVox [Forrester Wave™ / online report]

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