CX Data Unification in the Cloud: Driving Visibility Across the Customer Journey
But in the new year, building customer centricity and empathy into your CX journey will require a deeper and more complete understanding of your customer—something that not many contact centers have mastered.
In this Technology Spotlight, IDC’s Mary Wardley, Program Vice President, Customer Care and CRM, explains:
- What the Future of Customers (FoC) is and how it will continue to impact CX in 2023
- The role of CX data in building a culture of customer centricity and empathy across the enterprise
- How to create a data-agnostic environment that enables empathy at scale
- How LiveVox eliminates data silos and paves a more simplified path to personalized customer experiences.
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