What New Innovations Are Driving CX Success in the Contact Center?
The increase in call volume coupled with dwindling IT budgets is driving the need for more automation and self-service. As a result, leaders are in the midst of a new era of digital transformation, with AI at the focal point of their investments. Gartner® reveals how leaders are adopting AI technology in creative ways without adding agent headcount or sacrificing service quality.
What you’ll learn in this Gartner® report:
- The top challenges that companies encounter when launching digital transformation initiatives across their organization
- The different types of AI-enabled self-service solutions and common use cases
- Analyst recommendations for streamlining the deployment and management of integrated AI applications.
To download the full report, complete the form on the right.
GARTNER, Market Trends: Contact Center Innovations Promise Better Customer Experience, Megan Fernandez, Daniel O’Connell, 30 October 2020. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
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