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What New Innovations Are Driving CX Success in the Contact Center?

The increase in call volume coupled with dwindling IT budgets is driving the need for more automation and self-service. As a result, leaders are in the midst of a new era of digital transformation, with AI at the focal point of their investments. Gartner® reveals how leaders are adopting AI technology in creative ways without adding agent headcount or sacrificing service quality. 

What you’ll learn in this Gartner® report:

  • The top challenges that companies encounter when launching digital transformation initiatives across their organization
  • The different types of AI-enabled self-service solutions and common use cases
  • Analyst recommendations for streamlining the deployment and management of integrated AI applications.

To download the full report, complete the form on the right.

GARTNER, Market Trends: Contact Center Innovations Promise Better Customer Experience, Megan Fernandez, Daniel O’Connell, 30 October 2020. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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Additional Resources

Check out these informative and appropriate resources while you’re here.

Evolving AI:

Practical Applications in the Contact Center

LiveVox Webinar

AI applications in the contact center are being used to automate tasks, drive down costs, and serve customers faster and more efficiently than ever before. Learn all about the key use cases, implementation best practices, and KPIs in this guide.

 

Infographic:

How to Get Started with AI

LiveVox Infographic

While AI may sound complicated, there are practical ways to apply it and its data to reduce costs, improve CX, and boost agent productivity. Check out our infographic to see a breakdown of how to get started.

 

Product Brief:

eLVee: A LiveVox AI Chatbot

LiveVox [icon/ chatbot]

Learn how LiveVox’s intelligent chatbot creates personalized conversations while making bot administration easy for contact center managers.

Product Description

Enhance Your Operations with AI That’s Easy to Understand, Implement, and Optimize

Learn how to optimize your performance using LiveVox’s AI capabilities—from augmenting the capacity of your human agents, to using data and analytics for continuous improvement and simplification of your processes, and so much more.

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