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October 15, 2021

CX Practitioner’s Guide to Investing in AI

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Guide to Investing in AI to improve CX

Exclusive LiveVox eBook:

AI: The Next CX Investment Frontier

51% of executives polled by LiveVox in 2021 said that integration issues like inefficient workflows and a lack of automation were critical impediments standing in the way of their CX goals.

Leaders also realize that gone are the days of relying on a single member of the executive team to pave the way for organization-wide innovation. Today, every member of a company from the top down can leverage technology to make incremental improvements that add up to big gains in the customer experience arena.

AI and Virtual Agents are on track to deliver $1.2 trillion in business value by 2022*

Investing in AI technology lays the foundation for the contact center of the future and benefits everyone from agents to customers.

Download our latest guide to learn about:

  • The state of the AI market in 2021
  • How automation is positively impacting CX
  • How AI can 10X the effectiveness of the platforms you’re already using
  • The many sources of AI business value, including the ROI of AI for CX.

To find out more, download the full guide.

LiveVox [Agent Experience eBook / Thumbnail]

Fill out this form to get the full guide.

*Source:
https://www.gartner.com/en/newsroom/press-releases/2018-04-25-gartner-says-global-artificial-intelligence-business-value-to-reach-1-point-2-trillion-in-2018

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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