The Total Economic Impact of LiveVox’s Contact Center Platform Powered by a Purpose-Built CRM
Wednesday, August 11th | 11 am PT / 2 pm ET
About This Webinar:
Running a contact center comes with its unique challenges, including managing high call volumes, tracking customer interactions across channels, complex regulatory ecosystems, low customer deliverability rates, and improving fragmented customer and agent experiences. If you’re like many of your peers, navigating these issues can be difficult, oftentimes resulting in delayed action and money being left on the table.
In this upcoming webinar, guest speakers Art Schoeller, Vice President & Principal Analyst and Nick Ferrif, Senior TEI Consultant from Forrester join us to discuss the commissioned Total Economic Impact™ study and:
- How contact centers are leveraging LiveVox’s integrated platform to achieve a 229% ROI and $8.7M net present value
- The risk-adjusted findings from the Total Economic Impact Study, conducted by Forrester Consulting on behalf of LiveVox
- What to expect from your contact center technology provider to ensure the strongest return on your investment.
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Vice President, Principal Analyst
Senior Consultant, Total Economic Impact
Chief Marketing Officer
Vice President of Product Strategy
“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”
— Senior Director of Operations, Consumer Finance
“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can be efficient and nimble now while empowering our agents with the tools and data they need to be successful.”
—COO, Financial Services
“One person in our business can now manage what we’re doing because we’ve been able to automate everything with LiveVox. Before, three to five people were supporting these manual processes, plus outside vendors, just to maintain the operational administration of the system.”
— Senior Director of Operations, Financial Services
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Learn More
Source: Transform The Agent And Customer Experience Using Contact Center Solutions With A Built-In CRM, a commissioned study conducted by Forrester Consulting on behalf of LiveVox., March 2021
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