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June 20, 2019

Agent Experience eBook

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Exclusive LiveVox eBook:

Agent Experience is Underrated

More engaged agents foster stronger relationships with customers.

While this may seem intuitive, employee experience in the contact center is still an overlooked aspect of many customer engagement and service strategies.

This ebook looks at the rise of agent experience, examining how AX affects CX and highlights many of the most prominent AX trends including the ways you can provide tools, training, and guidelines to prepare your contact center teams for maximal success.

66% of contact center agents say they’re not provided with the right tools to address customer needs.

Investing in the right contact center technology is equivalent to investing in your agents, but it’s only half the battle.

Our new guide lays out steps to improve the agent experience in your contact center, including agent desktop optimizations, training tips, and performance benchmarks focused on helping you onboard, train, and upskill contact center talent for improved retention and employee satisfaction.

Download our latest guide to learn about:

  • How AX drives positive customer outcomes
  • What the future of AX looks like for contact centers
  • Practical AX best practices & agent experience assessment guidelines
  • The financial upside of agent engagement
  • KPI benchmarks to objectively assess agent performance.

To find out more, download the full eBook.

LiveVox [Agent Experience eBook / Thumbnail]

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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