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LiveVox Named Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact Centers

Feb 21, 2023

LiveVox Named an Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact Centers

Discover how contact center leaders leverage LiveVox to maximize contact center performance by easily orchestrating more intelligent, personalized, and automated customer and agent journeys.

“LiveVox offers comprehensive data-powered contact center solutions to the market and with its easy orchestration of data, apps, and workflows, it should be on any business and IT leaders’ radar.”

 

— Jim Lundy, Founder & CEO, Aragon Research

LiveVox was recently named an Innovator in Aragon Research’s  2022 GlobeTM for Intelligent Contact Centers!

Aragon Research’s Overview of LiveVox’s Strengths:

  • Cloud contact center focus and expertise
  • Pre-integrated omnichannel and AI capabilities
  • Easy orchestration of data, apps, and workflows Purpose-built CRM and unified data model
  • Robust risk mitigation tools and control
  • Strong end-to-end SLA with high availability

With LiveVox’s comprehensive and unified suite of AI-enabled solutions including speech analytics with quality management, contact center leaders can easily surface customer insights, personalize and automate customer conversations, and maximize contact center performance for the next era of engagement.

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