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Perfecting CRM for the Contact Center: Precision & Adaptability in Every Interaction
Contact Center CRM is designed with a specific purpose – to enhance customer relationship management – and within that purpose it serves many different functions.
AI Perceptions Report
From ethical AI practices and customer preferences to data security, learn how top leaders are ranking and prioritizing AI adoption and implementation in the contact center.
Supercharge Team Collaboration with LiveVox Connect
Boost contact center performance with LiveVox Connect, a specialized collaboration tool designed for seamless agent interaction.
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Delivering Good Customer Experiences While Maintaining Efficiency
The nature of how we conduct business has dramatically changed.
Inbound Email Dos & Don’ts
Inbound emails are important communications from your customers containing...
Effective Training for At-Home Contact Center Agents: The ‘Why’ and the ‘How’
If recent developments have forced your company’s contact center to suddenly...
Best Practices for Getting the Most Out of Your Contact Center RFP
If you feel that selecting the right solution for your business is...
The Benefits of Doing Outbound Engagement Under One Roof
Your prospects and customers are everywhere these days—using Voice, Email, and...
9 CX Best Practices for Contact Centers According to the Data
Deliver reputable, memorable service with these foundational tips
5 Tips to Modernize Your B2B Outreach
The distinction between B2B and B2C sales experiences is quickly disappearing.
6 Innovative Ways to Improve Your IVR
Your IVR may be the most underutilized function in your contact center.
5 Ways to Improve Customer Service
Long Average Handle Times (AHT) are a leading indicator of bad customer...
5 Ways to Drive Digital Messaging Engagement
Facilitating omnichannel engagement with digital messaging can present contact...
5 Innovative Ways to Drive Effective Omnichannel Outreach
Improving your outreach strategies is increasingly complex in today’s...
5 Innovative Ways to Increase First Call Resolution Rates with Speech Analytics
In a recent survey of contact center professionals, 39% of respondents cited...
10 Benefits Bridging To Cloud
LiveVox’s Cloud IVR Bundle brings the power of the cloud into your contact...
Benefits of Doing Outbound Under One Roof
Your prospects and customers are everywhere these days—using Voice, Email, and...
How Your Ticketing System Could Amplify CX
Did you know you can uncover valuable business insights from the support you...
How to Use Customer Data to Optimize CX
Using customer data and feedback can help you be more anticipatory of customer...
5 Easy Ways Speech Analytics Can Reduce Risk
Here are 5 easy ways your business can use Speech Analytics to reduce risk....
6 Benefits of AI Virtual Agents With LiveVox
You've heard of AI Virtual Agents, but what kind of impact can they have for...
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Aragon Research
2022 Globe™ for Intelligent Contact Centers
See why LiveVox was named an Innovator in Aragon Research’s 2022 Globe™ for Intelligent Contact Centers.
Forrester
Total Economic Impact
This commissioned study shows a three-year, 229% ROI and payback in less than 6 months.
Frost & Sullivan
Buyers Guide
Find out how LiveVox’s unified platform delivers exceptional CX in an evolving digital world.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security