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Perfecting CRM for the Contact Center: Precision & Adaptability in Every Interaction
Contact Center CRM is designed with a specific purpose – to enhance customer relationship management – and within that purpose it serves many different functions.
AI Perceptions Report
From ethical AI practices and customer preferences to data security, learn how top leaders are ranking and prioritizing AI adoption and implementation in the contact center.
Supercharge Team Collaboration with LiveVox Connect
Boost contact center performance with LiveVox Connect, a specialized collaboration tool designed for seamless agent interaction.
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Perfecting CRM for the Contact Center: Precision & Adaptability in Every Interaction
Contact Center CRM is designed with a specific purpose – to enhance customer relationship management – and within that purpose it serves many different functions.
AI Perceptions Report
From ethical AI practices and customer preferences to data security, learn how top leaders are ranking and prioritizing AI adoption and implementation in the contact center.
Supercharge Team Collaboration with LiveVox Connect
Boost contact center performance with LiveVox Connect, a specialized collaboration tool designed for seamless agent interaction.
AI in the Contact Center: Exploring Leadership’s Perceptions of AI Suitability and Adoption
Establishing customer trust in AI tools for customer service is essential for boosting engagement, growing business, and improving efficiency.
The Debt Dilemma: A CIO’s Guide to Code Redemption: Tackling Technical Debt in the Contact Center
A guide to eliminating contact center technical debt. Increase efficiency, satisfaction & cut costs. Download this guide for green savings.
Introducing LiveVox’s Fall 2023 Release
In the latest version of our platform we’re introducing even more game-changing capabilities for our customers, including improved messaging, strategic integrations, and dynamic new tools powered by OpenAI.
An Insider’s Guide for CIOs: Transforming Contact Center IT Challenges into Strategic Advantages
Discover the top 10 contact center IT challenges facing CIOs and IT leaders. Get actionable steps and valuable insights to guide your team toward a successful digital future.
Ventana Research 2023 Buyers Guide for Contact Center Suites
Boost your contact center success with LiveVox! Get access to Ventana Research’s Contact Center Buyers Guide and discover why LiveVox is a CCaaS leader.
What are the industry’s top analysts saying about LiveVox?
LiveVox Named a Contender in The CCaaS WaveTM Q1 2023.
LiveVox AI Starter Kit
Elevate your contact center AI plans with the LiveVox AI Starter Kit. From concept to reality, streamline your AI projects effortlessly with these resources.
Agent Assist: The Productivity Game-Changer Your Contact Center Needs
Download this eBook to boost efficiency and beat back attrition with LiveVox Agent Assist, an AI-powered tool that enhances your contact center team’s performance.
Introducing LiveVox Connect for Collaboration
Join us for an exclusive webinar as LiveVox introduces a new easy to use and understand agent assistant, fully integrated into the Agent Desktop, tailor-made to support you and your agents’ success – LV Connect.
The Inner Circle Guide to AI, Chatbots & Machine Learning
The Inner Circle Guides are free of charge to readers. Sponsors have not had influence over editorial content or analyst opinion, and readers can be assured of objectivity throughout. Any vendor views are clearly marked as such within the report.
US Contact Center Verticals: Communications
Comprising of almost 400,000 agent positions in 2,650 contact centers, the communications sector is one of the largest vertical markets in the US contact center industry, with employment heavily weighted towards larger operations. The communications sector will see a decline of around 12,500 agent positions in the next four years as the move to self-service and digital interactions further increases.
Introducing Agent Assist
Join us for an exclusive webinar as LiveVox introduces a new easy to use and understand AI assistant, fully integrated into the Agent Desktop, tailor-made to support you and your agents’ success – Agent Assist.
LiveVox High-Performance Contact Center Buyers’ Guide
Buyers' Guide Choose the Perfect CCaaS Suite and Elevate Your Contact Center’s...
LiveVox Ranked a Contender Among Top Providers in The Forrester Wave™: Contact Center As A Service, Q1 2023
LiveVox Ranked a Contender Among Top Providers in The Forrester Wave™: Contact...
Gartner® Report: Top Strategic Technology Trends For 2024
Get a glimpse into a future where AI is more than just a tool, it’s a partner in our daily lives.
Trusted By Game-Changing Clients For More Than 20 Years
Recognized By The Contact Center Industry’s Leading Analysts
Aragon Research
2022 Globe™ for Intelligent Contact Centers
See why LiveVox was named an Innovator in Aragon Research’s 2022 Globe™ for Intelligent Contact Centers.
Forrester
Total Economic Impact
This commissioned study shows a three-year, 229% ROI and payback in less than 6 months.
Frost & Sullivan
Buyers Guide
Find out how LiveVox’s unified platform delivers exceptional CX in an evolving digital world.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security