LiveVox Products | WFO
Empower managers to provide targeted and effective feedback, coaching, and training to agents, wherever they are.
Key Benefits of LiveVox’s eLearning
Improve performance and productivity
LiveVox’s quarterly upgrades help you stay ahead of customer expectations and regulatory requirements.
Develop your agents regardless of location
Drive agent performance by providing targeted, effective, and trackable training and coaching to your agents wherever they are.
Easily create workflows to assign and track training and coaching tasks to individual agents or teams, regardless of location.
Easily assign and track training tasks
Assign tasks to individual agents, teams, or your whole contact center, and track acknowledgment and completion all through one easy-to-use interface.
Learn more about our recording capabilities.
Provide highly-detailed feedback
Effortlessly distribute your own call and screen recordings directly to agent desktops and include manager notes, tagged audio, and scorecards.
Learn more about our Agent Desktops.
See eLearning in Action
LiveVox WFO Features
- Integrated Performance Analytics
- 150+ Out of Box Advanced Reports
- Agent, Multichannel, and Quality Management Data
- Drag and Drop Visual UI
- Reporting Distribution and Access Controls
- CSAT Analysis
- Agent Scorecards
- Agent Work Queue
- Coaching and E-Learning
- Voice and Multichannel Inbox
- Schedule and Shift Adherence and Management
- Content Library
- Machine Learning Models
- Native CRM and Channel Functionality
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.