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LiveVox Products | WFO

eLearning

Empower managers to provide targeted and effective feedback, coaching, and training to agents, wherever they are.

Key Benefits of LiveVox’s eLearning

Improve performance and productivity

LiveVox’s quarterly upgrades help you stay ahead of customer expectations and regulatory requirements.

Develop your agents regardless of location

Drive agent performance by providing targeted, effective, and trackable training and coaching to your agents wherever they are.

Empower managers

Easily create workflows to assign and track training and coaching tasks to individual agents or teams, regardless of location.

Tip Sheet

Tips For Training A Remote Workforce

Read about why training is vital for a remote workforce and the tips to do it effectively.

LiveVox Tip Sheet: Shift to Remote Agents
Simplified Training

Easily assign and track training tasks

Assign tasks to individual agents, teams, or your whole contact center, and track acknowledgment and completion all through one easy-to-use interface. 

Learn more about our recording capabilities.

Useful Feedback

Provide highly-detailed feedback

Effortlessly distribute your own call and screen recordings directly to agent desktops and include manager notes, tagged audio, and scorecards.

Learn more about our Agent Desktops.

Integrated Analytics

Track progress over time

Easily view and analyze your quality management data, giving you the ability to track how effective your training and coaching strategies are over time.

Learn more about our BI and Performance Analytics.

See eLearning in Action

LiveVox eLearning

LiveVox WFO Features

  • Integrated Performance Analytics
  • 150+ Out of Box Advanced Reports
  • Agent, Multichannel, and Quality Management Data
  • PTO Management
  • Drag and Drop Visual UI
  • Reporting Distribution and Access Controls
  • CSAT Analysis
  • Agent Scorecards
  • Agent Work Queue
  • Coaching and E-Learning
  • Forecasting
  • Voice and Multichannel Inbox
  • Schedule and Shift Adherence and Management
  • Content Library
  • Machine Learning Models
  • Native CRM and Channel Functionality

Learn about LiveVox’s other WFO offerings

eLearning is just one of many ways LiveVox helps you manage your workforce. Download the brochure to learn about LiveVox’s other WFO capabilities.

LiveVox WFO Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.