LiveVox Products | WFO
eLearning
Empower managers to provide targeted and effective feedback, coaching, and training to agents, wherever they are.
Key Benefits of LiveVox’s eLearning
Improve performance and productivity
LiveVox’s quarterly upgrades help you stay ahead of customer expectations and regulatory requirements.
Develop your agents regardless of location
Drive agent performance by providing targeted, effective, and trackable training and coaching to your agents wherever they are.
Empower managers
Easily create workflows to assign and track training and coaching tasks to individual agents or teams, regardless of location.
Tip Sheet
Tips For Training A Remote Workforce
Read about why training is vital for a remote workforce and the tips to do it effectively.
Easily assign and track training tasks
Assign tasks to individual agents, teams, or your whole contact center, and track acknowledgment and completion all through one easy-to-use interface.
Learn more about our recording capabilities.
Provide highly-detailed feedback
Effortlessly distribute your own call and screen recordings directly to agent desktops and include manager notes, tagged audio, and scorecards.
Learn more about our Agent Desktops.
Track progress over time
Easily view and analyze your quality management data, giving you the ability to track how effective your training and coaching strategies are over time.
Learn more about our BI and Performance Analytics.
See eLearning in Action
LiveVox WFO Features
- Integrated Performance Analytics
- 150+ Out of Box Advanced Reports
- Agent, Multichannel, and Quality Management Data
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PTO Management
- Drag and Drop Visual UI
- Reporting Distribution and Access Controls
- CSAT Analysis
- Agent Scorecards
- Agent Work Queue
- Coaching and E-Learning
- Forecasting
- Voice and Multichannel Inbox
- Schedule and Shift Adherence and Management
- Content Library
- Machine Learning Models
- Native CRM and Channel Functionality
Learn about LiveVox’s other WFO offerings
eLearning is just one of many ways LiveVox helps you manage your workforce. Download the brochure to learn about LiveVox’s other WFO capabilities.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
