Key Benefits of LiveVox’s Automated Alerts
Quickly identify risks and opportunities
Get timely information on team performance so you can easily identify and address risks, improve customer experience, and drive your team’s success.
Tailor alerts to fit your needs
Stay informed with real-time updates from Speech Analytics, Ticketing, Agent Scheduling, and Work Center. Easily customize filter criteria and time intervals to fit your needs.
Multiple notification channels
Keep in sync with alerts through email, SMS, or in-platform, ensuring that managers and agents receive notifications in a way that best suits their workflow and schedule.
All Your Agents’ Tasks, Coaching, and Notifications in One Secure Place
Increase your team’s efficiency and effectiveness with a centralized workspace that keeps them focused and on track. With easy access to all relevant information, your agents can quickly and confidently carry out their work. Say goodbye to scattered tasks and hello to a more streamlined and comprehensive approach with LiveVox’s Work Center.
Streamline Your Team’s Internal Communication
Streamline the flow of information between agents, teams, managers, and departments while reducing the noise from third-party applications. LiveVox Connect is fully integrated into the platform and allows users to chat and send announcements, see alerts, take polls, respond to surveys, and more.
Boost Agent Engagement and Transform Customer Experience
Understand and analyze all of your customer interactions with industry-leading accuracy and speed. LiveVox’s SpeechIQ® with Automated Quality Management will help you to achieve better agent performance, improved operational efficiencies, and increased flexibility all while maintaining PCI compliance.
Maximize Efficiency with Automated Scheduling
It’s time to ditch the spreadsheets. Make an effortless transition from manual to automated scheduling using LiveVox’s Agent Scheduling solution. Seamlessly integrate with CRM, forecasting, and workforce management for a unified platform experience.
What Are LiveVox Clients Saying About Automated Alerts?
What Are Your Advantages With LiveVox?
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