LiveVox Products | WEM

Automated Alerts

Stay on top of your operation and ensure every critical event is addressed promptly and effectively. LiveVox’s Automated Alerts will monitor your team’s activity and alert you of any issues with performance, schedule adherence, work tasks, and unresolved or open tickets.

Key Benefits of LiveVox’s Automated Alerts

Quickly identify risks and opportunities

Get timely information on team performance so you can easily identify and address risks, improve customer experience, and drive your team’s success.

Tailor alerts to fit your needs

Stay informed with real-time updates from Speech Analytics, Ticketing, Agent Scheduling, and Work Center. Easily customize filter criteria and time intervals to fit your needs.

Multiple notification channels

Keep in sync with alerts through email, SMS, or in-platform, ensuring that managers and agents receive notifications in a way that best suits their workflow and schedule.

Ticketing

All Your Agents’ Tasks, Coaching, and Notifications in One Secure Place

Increase your team’s efficiency and effectiveness with a centralized workspace that keeps them focused and on track. With easy access to all relevant information, your agents can quickly and confidently carry out their work. Say goodbye to scattered tasks and hello to a more streamlined and comprehensive approach with LiveVox’s Work Center.

Streamline Your Team’s Internal Communication

Streamline the flow of information between agents, teams, managers, and departments while reducing the noise from third-party applications. LiveVox Connect is fully integrated into the platform and allows users to chat and send announcements, see alerts, take polls, respond to surveys, and more.

Boost Agent Engagement and Transform Customer Experience

Understand and analyze all of your customer interactions with industry-leading accuracy and speed. LiveVox’s SpeechIQ® with Automated Quality Management will help you to achieve better agent performance, improved operational efficiencies, and increased flexibility all while maintaining PCI compliance.

Maximize Efficiency with Automated Scheduling

It’s time to ditch the spreadsheets. Make an effortless transition from manual to automated scheduling using LiveVox’s Agent Scheduling solution. Seamlessly integrate with CRM, forecasting, and workforce management for a unified platform experience.

What Are LiveVox Clients Saying About Automated Alerts?

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.