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LiveVox Products | WFO

SpeechIQ

From risk reduction to agent coaching, speech analytics can be a game-changer when you can’t be with your team.

Key Benefits of SpeechIQ

Transform quality and compliance

Always be on top of quality and compliance as 100% of interactions in your contact center are automatically monitored, analyzed, and scored by advanced AI. Be promptly notified of regulatory risk, customer dissatisfaction, or anything that is important to your business.

Improve CX and ROI

Use our reporting tools to tap into thousands of calls as a potentially transformative source of insight for customer experience as well as to drive new marketing, operational and coaching strategies.

Drive agent performance

Understand your team’s performance and morale wherever they are. Provide agents with highly detailed, objective feedback on their interactions.  Streamline your quality management processes to free up time for managers to provide targeted coaching.

Tip Sheet

Speech Analytics Transforms Remote Work

From risk reduction to agent coaching, speech analytics can be a game-changer when you can’t be with your team.

Find the calls that matter

Advanced filter and search capabilities allow you to search through hundreds of thousands of calls based on almost any datapoint including keywords, phrases, sentiment, and your own call metadata.

Unlock, and learn from, every conversation

Unlock the content and sentiment of every one of your calls and interactions as a source of data for your business. Access advanced reports to understand call drivers and macro trends to inform operational and marketing strategies, then drill down into the data to identify coaching opportunities and best practices that you can scale across your team.

Refreshingly simple to use

Compared to our competitors, SpeechIQ has an incredibly user-friendly, business-focused interface, meaning that your decision-makers will be able to access game-changing insights at-will without the need to go through a data analyst and wait for results. And, you can be up and running in a matter of days as a result of our straightforward, streamlined implementation and integration process

See how SpeechIQ compares to CallMiner.

Product Brief

In-Depth Look at SpeechIQ

An AI-driven Speech Analytics solution to promote compliance, productivity, and quality in your contact center.

LiveVox SpeechIQ In Action

LiveVox WFO Features:

  • Integrated Performance Analytics
  • 150+ Out of Box Advanced Reports
  • Agent, Multichannel, and Quality Management Data
  • Drag and Drop Visual UI
  • Reporting Distribution and Access Controls
  • CSAT Analysis
  • Agent Scorecards
  • Agent Work Queue
  • Forecasting
  • PTO Management
  • Schedule and Shift Adherence and Management
  • Coaching and E-Learning
  • Content Library
  • Machine Learning Models
  • Native CRM and Channel Functionality

Learn about LiveVox’s other WFO Offerings

Agent Scheduling is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other WFO Offering.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.