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LiveVox Contact Center Software

A Unified Approach to Creating Personalized Conversations

Create better customer experiences while mitigating risk and driving agent performance across all channels.

Key Benefits of LiveVox’s Cloud Contact Center Software

No CapEx or maintenance

LiveVox is 100% Platform-as-a-Service solution. Clients avoid the need for CapEx investments, ongoing maintenance, and complex integrations.

Continuous innovation

Stay ahead of the latest contact center trends with a software solution that provides 40+ new features every quarter spanning channels, CRM, and WFO.

Robust scale, security and uptime

LiveVox facilitates 14B+ multichannel interactions annually, boasts a 99.99% platform uptime, and meets some of the highest levels of data security available.

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Unified Customer Profiles

Easy access to CRM functionality

Create better customer experiences without the additional purchase or removal of your existing data applications or systems of records. Centralize all key information and external workflows into one configurable interface.

Learn more about LiveVox’s next-generation CRM capabilities.

Cloud Security

Pre-built workforce and compliance management

Simplify compliance in an omnichannel environment through a single, unified interface and gather unprecedented insight to inform transformative operational and training strategies.

Learn more about how we help you do workforce optimization.

Better Customer Experience

Better customer experiences

Easily configure omnichannel campaigns from a single interface. Create a sequenced customer journey that flows between different channels including Inbound and Outbound Voice, Webchat, Email, and SMS.

Learn more about LiveVox’s Blended Omnichannel solution.

Empowered Agents

Empowered agents

Equip agents with a single agent interface that makes it easy to converse via Voice, Email, SMS, and Webchat. Omnichannel routing ensures agents are only sent interactions they are most equipped to service.

Learn more about LiveVox’s Configurable Agent Desktops.

Integrated Analytics

Cross-channel analytics

Easily access and overlay highly-intuitive, visualized data from any channel all via one integrated, easy-to-use platform. Incorporate data such as CSAT scores, agent scorecards, and schedules to understand which channels impact performance.

Learn about our Business Intelligence and Performance Analytics capabilities.

Continuous Upgrades

Quarterly upgrades

Stay on top of the latest innovations with quarterly updates that include 40+ new features and functions that do not require additional integrations. LiveVox’s innovative approach ensures a competitive and sustainable total cost of ownership (TCO).

Learn more about how we help you optimize your ROI and TCO.

Scalable Security

Secure and scalable platform

LiveVox’s cloud contact center software boasts some of the highest levels of data security with capabilities including a PCI-DSS and SOC II certified platform. Easily scale your contact center operations to new site locations or to a remote workforce with on-demand configurations.

Learn more about how we help keep your data secure.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.