Easy access to CRM functionality

LiveVox’s contact center software includes a native CRM functionality that makes it easier to create better customer experiences without the additional purchase or removal of your existing data applications or systems of records. A simplified path to third-party integrations helps you centralize all key information and external workflows into one configurable interface.

Learn more about LiveVox’s next-generation CRM capabilities.

Pre-built workforce and compliance management

LiveVox’s contact center software includes a native WFO capability that gives you easy-to-use tools to support compliance in an omnichannel environment—controlled through a single, unified interface. Gather unprecedented insight about your whole operation to inform transformative operational and training strategies.

Learn more about how we help you do workforce optimization.

Better customer experiences

Easily configure single or cross-channel inbound and outbound campaigns from a single interface. Create a sequenced customer journey that flows between different channels including Inbound and Outbound Voice, Webchat, Email, and SMS. Activity from each interaction is automatically linked to the customer record to create a cohesive experience.

To ensure messaging responses are serviced by the most qualified agent groups, you can set up omnichannel flows based on agent attributes. Agents can be configured to service-specific message types or fully blended to receive voice and digital messages.

Learn more about LiveVox’s Blended Omnichannel solution.

Empowered agents

Enable agents to engage customers on their channel of choice with a single user-friendly interface that makes it easy to converse via Voice, Email, SMS, and Webchat via omnichannel inbox. Eliminate the hassle of toggling between screens when time is of the essence and present agents with the information and context they need to succeed from a single window. Omnichannel routing ensures agents are only sent interactions they are most equipped to service.

Learn more about LiveVox’s Configurable Agent Desktops.

Cross-channel analytics

Easily access and overlay highly-intuitive, visualized data from any channel you use, from Voice and SMS to Webchat and Email, all via one integrated, easy-to-use platform. Incorporate contact center data such as CSAT scores, agent scorecards, and schedules to understand which channels impact customer experience, interaction volume, self-service, and other factors that influence performance.

Learn more about LiveVox’s Business Intelligence and Performance Analytics capabilities.

Quarterly upgrades

LiveVox helps clients stay on top of the latest innovations with quarterly updates that include 40+ new features and functions across Channels, WFO, and CRM. Upgrades do not require additional integrations and are implemented using a secure and proven approach. LiveVox’s innovative approach ensures clients have a competitive and sustainable total cost of ownership (TCO).

Learn more about how we help you optimize your ROI and TCO.

Secure and scalable platform 

LiveVox’s cloud contact center software boasts some of the highest levels of data security with capabilities including a PCI-DSS and SOC II certified platform. Easily scale your contact center operations to new site locations or to a remote workforce with on-demand configurations that provide agents with full access to LiveVox’s contact center platform and managers with centralized monitory and management tools.

Learn more about how we help keep your data secure.