LiveVox Products | CCaaS 2.0

Look no further — CCaaS 2.0 is here

Purpose-built specifically for contact centers, LiveVox’s full CCaaS suite integrates Omnichannel, WEM, Analytics and AI into a powerful command center that gives you complete control over contact center performance.

Experience the Powerful Impact of Pre-Integrated AI Capabilities


Virtual Agents

Create personalized self-service experiences using integrated CRM customer data.

Consent Management
Speech Analytics

Leverage machine learning and natural language processing to analyze 100% of your multichannel conversations for immediate insight into key QM metrics to drive better CX and agent performance.

Secure Payment Transfer

Easily set up and manage machine learning models to optimize contact center performance.


Integrated Agent Workflows

Our omnichannel workflow tools include powerful applications for agent productivity that are easy to customize and integrate with any web-based system of record so you can meet goals, connect tools, and reach your potential faster.

Consent Management
Agent Assistance

Guide agents to ideal customer outcomes and ensure accuracy and compliance during every interaction.

Secure Payment Transfer

Optimize SMS conversations and provide automated responses based on customer intents.


Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.