LiveVox Products | CCaaS 2.0

Look no further — CCaaS 2.0 is here

Purpose-built specifically for contact centers, LiveVox’s full CCaaS suite integrates Omnichannel, WEM, Analytics and AI into a powerful command center that gives you complete control over contact center performance.

Experience the Powerful Impact of Pre-Integrated AI Capabilities

Virtual Agents

Create personalized self-service experiences using integrated CRM customer data.

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Speech Analytics

Leverage machine learning and natural language processing to analyze 100% of your multichannel conversations for immediate insight into key QM metrics to drive better CX and agent performance.

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Easily set up and manage machine learning models to optimize contact center performance.

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Agent Assistance

Guide agents to ideal customer outcomes and ensure accuracy and compliance during every interaction.

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Optimize SMS conversations and provide automated responses based on customer intents.

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Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.