Omnichannel / AI

Many channels, one location, one conversation

Close the cross-channel gap with a fully integrated omnichannel platform that incorporates voice, Email, SMS, web chat, and chatbots into a single platform-creating a single conversation across many channels.
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EXPAND ENGAGEMENT, NOT PLATFORMS

From voice to EMAIL, SMS, Webchat and Chatbots, LiveVox’s out of the box omnichannel solution provides businesses with the ability to engage consumers on their channel of choice without creating disconnects between each channel interaction. A fully integrated solution empowers the ability to create consumer journeys across all channels from a single desktop.

MORE CHANNELS, SAME RELATIONSHIP

Prior to reaching an agent, more and more consumers are preferring to begin or continue their journey on other channels. One of the biggest challenges is maintaining a seamless interaction as the consumer continues their journey jumping from channel to channel.

LiveVox helps businesses avoid this with fully integrated channels that eliminate cross-channel gaps, enabling a single experience across all channels.

MAINTAIN THE HUMAN TOUCH WITH ARTIFICIAL INTELLIGENCE/CHATBOTS

AI and chatbots are one of the fastest growing and promising engagement channels being adopted today. Easily leverage these new tools across all channels while ensuring a highly personalized experience for the consumer.

As part LiveVox’s platform offering, these next-gent self-service channels utilize consumer contextual data to help ensure logic flows are unique to each consumer and can be easily configured.

KEY BENEFITS OF omnichannel / AI

SEAMLESS CUSTOMER JOURNEY

Ensure a customer-centric experience across all channels with the ability to transfer consumer profiles with contextual data across the entire customer journey

SINGLE POINT OF CAMPAIGN CONFIGURATION

Accelerate and simplify the deployment of multichannel engagement strategies with the ability to configure all channels from a single location

EMBEDDED CHANNEL PREFERENCE MANAGEMENT

Ensure customers are engaged when and how they want with embedded channel preference management

INTEGRATED CROSS-CHANNEL ANALYTICS

Use omnichannel WFO/QM to analyze data across multichannel campaigns and drive digital performance.

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SUCCESS STORY: CREDIT UNION MULTICHANNEL ENGAGEMENT EXPANSION

“LiveVox isn’t just a vendor or a product—they’re a strategic business partner and game changer.”

– VP of Customer Contact Operations

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MAKE THE MOST OF YOUR WEBSITE

Easily equip existing websites with livechats and chatbots

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EMPOWER AGENTS TO CLOSE THE CROSS-CHANNEL GAP

Provide agents with all the information and tools needed to create a seamless journey

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GET A TCO ANALYSIS

Want to know how a blended inbound cloud solution will affect your costs? Set an appointment to run our TCO calculator with our team.

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