From voice to EMAIL, SMS, Webchat and Chatbots, LiveVox’s out of the box omnichannel solution provides businesses with the ability to engage consumers on their channel of choice without creating disconnects between each channel interaction. A fully integrated solution empowers the ability to create consumer journeys across all channels from a single desktop.
Prior to reaching an agent, more and more consumers are preferring to begin or continue their journey on other channels. One of the biggest challenges is maintaining a seamless interaction as the consumer continues their journey jumping from channel to channel.
LiveVox helps businesses avoid this with fully integrated channels that eliminate cross-channel gaps, enabling a single experience across all channels.
AI and chatbots are one of the fastest growing and promising engagement channels being adopted today. Easily leverage these new tools across all channels while ensuring a highly personalized experience for the consumer.
As part LiveVox’s platform offering, these next-generation self-service channels utilize consumer contextual consumer data to help ensure logic flows are unique to each consumer and can be easily configured.
“LiveVox isn’t just a vendor or a product—they’re a strategic business partner and game changer.”
– VP of Customer Contact Operationsread the success story
Easily equip existing websites with livechats and chatbots