MODERN CRM

Know your consumer at all times, across any channel

Leverage unified customer profiles to create, facilitate, and manage seamless digital engagement across the entire consumer journey.
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MANY CONVERSATIONS, MANY CHANNELS, ONE CONSUMER

As the number of channels expand, the ability to maintain insight across the entire consumer journey becomes more complex and harder to maintain. LiveVox helps solve for this with Unified Customer Profiles that automatically centralizes all interactions, across all channels, into a single location.

These unified customer profiles are easily accessible to the agents and managers responsible for facilitating and establishing engagement.

CREATE A TIGHT BOND BETWEEN AGENTS AND CONSUMERS

One of the most common complaints among consumers is the need to re-introduce themselves and their issues upon connection with an agent. This issue will only compound as the consumer journey becomes more complex with new channels.

LiveVox helps solve for this by equipping agents with digitally-enabled desktops that provide critical insight into who the consumer is, where they’ve been and all the tools needed to service them along their journey, including ticketing – all upon connection with a consumer.

SIMPLIFY OMNICHANNEL CAMPAIGN CONFIGURATIONS

Contacts center leaders can easily configure multichannel campaigns from a single desktop. Configure campaigns that span the entire consumer journey and based on any consumer attribute with a few clicks of a button.

This wholistic approach enables business leaders to gain a complete insight into just how consumers are being engaged at all times.

KEY BENEFITS OF MODERN CRM

AVOID THE NEED FOR COMPLEX CRM UPGRADES/INTEGRATIONS

Avoid costly CRM upgrades and integrations with LiveVox’s unified customer database that can leverage existing data sources to create omnichannel customer profiles

FULLY INTEGRATED ACROSS ALL APPLICATIONS SPANNING CHANNELS AND ANALYTICS

Unify all customer interactions across the customer journey automatically – enabling a single experience for the customer, agent, and contact center manager.

EASILY ACCESSIBLE WITH MINIMAL IT DEPENDENCY

Access and configure customer attributes across all channels for a highly targeted multichannel engagement campaigns with minimum dependence on IT

MUTLICHANNEL CONTACT ATTEMPT MANAGEMENT

Ensure multichannel risk mitigation with key controls to manage your contact attempts across multiple channels based on factors such as consent, time of day, DNC.

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SUCCESS STORY: Teleservices Accelerates Speed to Market

“With other platforms there was a need to go to IT and other applications. The way its setup, you have the flexibility to monitor/administer things on the fly. You can be nimble, you can roll with those changes fairly quickly because everything is on one platform.”

– Business Analyst and Head of Implementation

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WHY MODERN CRM?

See why modern channels also need a modern CRM

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CONTACT MANAGER: LIVEVOX’S MODERN CRM FUNCTIONALITY

See a high level overview of LiveVox’s Modern CRM application

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GET A TCO ANALYSIS

Want to know how a blended inbound cloud solution will affect your costs? Set an appointment to run our TCO calculator with our team.

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