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Cloud IVR Bundle

LiveVox Cloud IVR Bundle

Layer On AI Processes Without Replacing Your Existing Systems

LiveVox’s Cloud IVR Bundle is a cost-effective way to add AI, automation, and data analysis right now, without the pain of replacing your current systems.

With the Cloud IVR Bundle, it’s easy to continuously improve the agent and customer experience while increasing efficiency. All in a low-code, no-code platform.

Capabilities included in the Bundle:

  • Managed IVR
  • Payment IVR
  • AI-Powered Virtual Agents
  • SMS Triggers
  • Email Triggers
  • Chatbots
  • Customer Data and Contact History
  • Access to LiveVox Public APIs
  • Data Analytics and BI
  • Natural Language Processing
  • 24/7 Monitoring and Support
  • Proactive Optimization
LiveVox Virtual Agent APIs

Request a Demo of LiveVox’s Cloud IVR Solution.

Add AI, improve the agent and customer experience, and increase efficiency all in one cost-effective package

Implement AI Right Now

Introduce AI and automation without dramatically increasing your technology expense.

Leverage Existing Infrastructure

Continue to use your existing ACD instead of starting over from scratch to get the capabilities you need.

Easy IVR Configurations

Do it all without the need for additional coding and development resources.

“We’ve had a huge jump in efficiency because of our self-service options that LiveVox has made available to us. Before, we did not have a way for customers to make payments automatically or over the phone, especially after hours. Adding that in the call flow for LiveVox was a huge win for us because now we could take payments even when agents weren’t here.”

— COO, Financial Services Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Is Cloud IVR The Right Bundle For You?

LiveVox’s Cloud IVR Bundle is your answer to adding AI right now, improving the agent and customer experience, and increasing efficiency—all while keeping your current systems in place.

  • Searching for an integrated AI solution that also gives you the ability to trigger SMS or emails via an IVR?
  • Looking to improve the customer experience with self-service features, but aren’t yet ready to move entirely to the cloud?
  • Interested in improving the customer experience without adding more agents and more labor expense?
  • Wanting to understand all the reasons why your customers are contacting you?
  • Most importantly, are you supporting existing on-premise systems that can’t be replaced, but want to enhance them with capabilities you can’t get otherwise?
LiveVox IVR

Solution Brief

In-Depth Look at LiveVox’s Cloud IVR Bundle

Get a deeper look at all of the benefits and features of LiveVox’s Cloud IVR Bundle by reading this brief.

LiveVox Platform Brochure

Explore LiveVox’s Other Solutions

Check out the bundles below to find the best match for your organization.

I want to have two-way digital conversations.

I want to improve my inbound customer service.

I want to run omnichannel campaigns & mitigate risk.

I want to improve CX and compliance with analytics.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.