LiveVox Cloud IVR Bundle
Elevate Your Customer Service And Amplify Your Existing ACD
LiveVox’s Cloud IVR Bundle is your bridge to the cloud — enabling you to augment your existing, on-premise ACD with a digitally-enabled IVR solution.
Add the capabilities your customers expect and create the perfect customer journey. And do it all with our low-code, no-code solution.
Capabilities included in the Bundle:
- Managed IVR
- Payment IVR
- AI-Powered Virtual Agents
- SMS Triggers
- Email Triggers
- Customer Data and Contact History
- Access to LiveVox Public APIs
- Data Analytics
- Natural Language Processing
- 24/7 Monitoring and Support
- Proactive Optimization
Is Cloud IVR The Right Bundle For You?
LiveVox’s Cloud IVR Bundle is your bridge to getting started with the cloud — making it easy to improve the customer experience and still keep your current phone system in place.
- Looking to improve the customer experience with self-service features, but aren’t yet ready to move entirely to the cloud?
- Supporting an understaffed, overwhelmed contact center?
- Searching for an integrated AI solution that also gives you the ability to trigger SMS or emails via an IVR?
- Lacking the right development resources to build your own bespoke solution?
- Most importantly, are you supporting an existing on-premise ACD that can’t be replaced, but want to enhance it with capabilities you can’t get otherwise?
Dramatically improve your ability to deliver an elevated and omnichannel experience for your customers.
Increase contact center efficiency
Enable your contact center to handle more customers with fewer agents.
Leverage existing infrastructure
Continue to use your existing ACD instead of starting over from scratch to get the capabilities you need.
Easy IVR configurations
Do it all without the need for additional coding and development resources.
In-Depth Look at LiveVox’s Cloud IVR Bundle
Get a deeper look at all of the benefits and features of LiveVox’s Cloud IVR Bundle by reading this brief.
Find the Right Solution For You
Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.