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Cloud IVR Bundle

LiveVox Cloud IVR Bundle

Elevate Your Customer Service And Amplify Your Existing ACD

LiveVox’s Cloud IVR Bundle is your bridge to the cloud — enabling you to augment your existing, on-premise ACD with a digitally-enabled IVR solution.

Add the capabilities your customers expect and create the perfect customer journey. And do it all with our low-code, no-code solution.

Capabilities included in the Bundle:

  • Managed IVR
  • Payment IVR
  • AI-Powered Virtual Agents
  • SMS Triggers
  • Email Triggers
  • Chatbots
  • Customer Data and Contact History
  • Access to LiveVox Public APIs
  • Data Analytics
  • Natural Language Processing
  • 24/7 Monitoring and Support
  • Proactive Optimization
LiveVox Virtual Agent APIs

Request a Demo of LiveVox’s Cloud IVR Solution.

Dramatically improve your ability to deliver an elevated and omnichannel experience for your customers

Increase Contact Center Efficiency

Enable your contact center to handle more customers with fewer agents.

Leverage Existing Infrastructure

Continue to use your existing ACD instead of starting over from scratch to get the capabilities you need.

Easy IVR Configurations

Do it all without the need for additional coding and development resources.

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Is Cloud IVR The Right Bundle For You?

LiveVox’s Cloud IVR Bundle is your bridge to getting started with the cloud — making it easy to improve the customer experience and still keep your current phone system in place.

  • Looking to improve the customer experience with self-service features, but aren’t yet ready to move entirely to the cloud?
  • Supporting an understaffed, overwhelmed contact center?
  • Searching for an integrated AI solution that also gives you the ability to trigger SMS or emails via an IVR?
  • Lacking the right development resources to build your own bespoke solution?
  • Most importantly, are you supporting an existing on-premise ACD that can’t be replaced, but want to enhance it with capabilities you can’t get otherwise?
LiveVox IVR

Solution Brief

In-Depth Look at LiveVox’s Cloud IVR Bundle

Get a deeper look at all of the benefits and features of LiveVox’s Cloud IVR Bundle by reading this brief.

Cloud IVR Bundle Solution Overview

Find the Right Solution For You

Explore the solutions below to find the best match for your organization.

Cloud IVR Bundle

I want a cloud-based IVR with digital options.

IB Contact Center Bundle

I want to improve my inbound customer service.

OB Campaigns and Compliance Bundle

I want to run omnichannel campaigns & mitigate risk.

Speech Analytics Bundle

I want to improve CX and compliance with analytics.

Two-Way Messaging Bundle

I want to have two-way digital conversations.

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.