LiveVox Products | Omnichannel
Implement customer-centric outbound campaigns that incorporate consent and channel preferences
Key Benefits of Messaging Campaigns
When cell numbers lack consent, they can be complicated and risky to dial. LiveVox’s HCI® enables you to engage with unconsented cells more productively while mitigating risk.
Manage Digital Compliance
Outreach campaigns automatically adhere to configured contact attempt controls and consumer consent status to manage risk mitigation.
Gain visibility into campaign results with cross-channel reporting that helps you understand which factors that impact outcomes, messaging volume, customer experience, and other key performance indicators.
In-Depth Look at 2-Way Messaging
Get a deeper look at LiveVox’s 2-way messaging functionality by reading this overview
Personalize Your Outreach
Create multichannel strategies based on both customer attributes (e.g., consumer channel preference) and previous interaction history. Robust requeue settings and trigger-based workflows help contact centers create highly targeted and automated digital outreach. Omnichannel routing tools send inbound responses to the most effective agent to continue the conversation.
All campaign outreach is linked directly to customer profiles to help unify all interactions into a single conversation string. Learn more about LiveVox’s unified customer conversations.
Easily Create Single or Cross-channel Campaigns
With LiveVox, you can easily configure single or cross-channel campaigns from a single interface. Create a sequenced customer journey that flows between different channels including Webchat, Email, and SMS. Activity from each interaction is automatically linked to the customer record to create a cohesive experience.
To ensure messaging responses are serviced by the most qualified agent groups, you can set up customized routing flows based on agent attributes. Agents can be configured to service-specific message types or fully blended to receive Email, SMS, and Webchat.
Incorporate Consent and Channel Preferences
LiveVox embeds consumer preferences into campaigns and automatically updates customer account records when consent or preferences change. Consumer consent is managed for messaging channels including Email and SMS. Consent flags track granular channel preference and are made part of the customer’s profile information using LiveVox’s native CRM functionality. All outreach engagement (mass and individual interactions) adhere to the customer’s consent flags and are readily visible to agents.
Additional contact attempt controls can be configured with LiveVox’s campaign capability to adhere to both stated channel preference and regulatory requirements.
Messaging Campaigns In Action
LiveVox Voice Capabilities:
- Manual, Preview, and Human Call Initiator
- Automated Dialing System
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
Learn about LiveVox’s other channel offerings
Messaging Campaign functionality is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other digital channel offerings
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.