Key Benefits of LiveVox’s integration with WhatsApp
One hub for every messaging channel
Use WhatsApp just like you would SMS, webchat, or email.Respond to customers quickly in their preferred communication channel.
Improve performance with agent-level analytics
View individual channel and agent metrics to get real-time insight into which channels have the most impact and when.
Maximize the value and ROI of your customer support
Save time and instantly answer the most common customer questions
Optimize customer service and be more accessible 24/7/365 with automatic replies that link knowledge base articles, or provide highly effective and quick responses in the form of pre-written FAQs triggered by keywords, or upload and share files.
Enhance lead generation
Use pre-defined WhatsApp templates to proactively engage customers and fuel your lead generation efforts by helping to qualify, categorize, and gauge interest in offers.
WhatsApp Product Brief
Access 2 billion users in 180 countries from 1 screen
LiveVox helps businesses expand customer support across channels and geographies by seamlessly connecting the most popular messaging app in the world with customer service staples like SMS and webchat to get a holistic look at every digital interaction.
Providing chat with your customers on WhatsAppt for businesses just like you
“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”
—Daniel Torres | Director of IT, PBFCM
“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”
—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg
“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”
—VP | Workforce Management, Business Servicer
Learn more about the LiveVox WhatsApp product integration
Check out our Frequently Asked Questions below.
What is WhatsApp Business?
Is Whatapp good for Customer Service?
How to use Whatsapp in your Call / Help Center?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.