LiveVox Products | WhatsApp

Chat With Your Customers On WhatsApp

Livevox seamlessly integrates WhatsApp into a comprehensive omnichannel suite so you can send and receive messages from a single desktop.
LiveVox [WhatsApp Integration / SMS Client]

Key Benefits of LiveVox’s integration with WhatsApp

w

One hub for every messaging channel

Use WhatsApp just like you would SMS, webchat, or email.Respond to customers quickly in their preferred communication channel.

Improve performance with agent-level analytics

View individual channel and agent metrics to get real-time insight into which channels have the most impact and when.

Maximize the value and ROI of your customer support

Generate brand, service, and product awareness, drive leads, close deals, and secure customers for life with a channel they’re already using.
LiveVox [WhatsApp Integration / screen on laptop]
LiveVox [knowledge center / screens]

Save time and instantly answer the most common customer questions

Optimize customer service and be more accessible 24/7/365 with automatic replies that link knowledge base articles, or provide highly effective and quick responses in the form of pre-written FAQs triggered by keywords, or upload and share files.

Enhance lead generation

Use pre-defined WhatsApp templates to proactively engage customers and fuel your lead generation efforts by helping to qualify, categorize, and gauge interest in offers.

LiveVox [woman customer / mobile phone call driver]
Record Everything

Nurture customer relationships with automated, personalized communication

LiveVox’s AI-powered chatbots can send relevant messages over WhatsApp based on a variety of triggers from simple yes/no queries to more complicated requests.

LiveVox [WhatsApp / product brief]

WhatsApp Product Brief

Access 2 billion users in 180 countries from 1 screen

LiveVox helps businesses expand customer support across channels and geographies by seamlessly connecting the most popular messaging app in the world with customer service staples like SMS and webchat to get a holistic look at every digital interaction.

LiveVox WEM Brochure

Brochure

Learn about LiveVox’s Other Omnichannel Offerings

WhatsApp is just one of many channels LiveVox offers to help drive personalized customer experiences. Dive deeper into LiveVox’s omnichannel engagement suite by downloading this brochure.

Providing chat with your customers on WhatsAppt for businesses just like you

“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”

—Daniel Torres | Director of IT, PBFCM

“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”

—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg

“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”

—VP | Workforce Management, Business Servicer

Learn more about the LiveVox WhatsApp product integration

Check out our Frequently Asked Questions below.

What is WhatsApp Business?

WhatsApp Business is a mobile messaging channel and offers similar benefits as other digital channels like SMS and webchat. WhatsApp Business is similar to the consumer-facing version of WhatsApp, with the main difference being that WhatsApp Business offers a verified and more complete Business Profile so customers can trust who they’re chatting with.

Is Whatapp good for Customer Service?

Like any digital messaging channel, WhatsApp is great for handling common customer service inquiries, collecting customer feedback,sending status updates, sharing notifications instantly, highlighting products and services, seamlessly scheduling appointments, and scaling customer communication, especially for international customers.

How to use Whatsapp in your Call / Help Center?

WhatsApp is a great addition to any asynchronous channel offering in call/help centers because it gives customers the flexibility to respond in real-time or at their own convenience. Like other messaging channels offered by LiveVox, WhatsApp conversation histories are preserved and appear in threaded views within multichannel inboxes on the agent desktop. Call and help centers can integrate WhatsApp into the LiveVox CRM and offer mobile-based customer support at scale.

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

Learn More

One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Learn More

Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

Learn More

Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

Learn More

An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

Learn More

A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

Learn More

Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.