Transforming the Contact Center Customer Experience Through an Empowered Agent Experience
About This Webinar:
According to a study conducted by Forrester Consulting, 2 out of every 3 firms surveyed still cannot orchestrate customer journeys across multiple channels. And 7 out of 10 survey participants said that agents do not have all the relevant customer information and interaction history at the moment of engagement—resulting in frustrating experiences for both customers and agents.
Watch this on-demand webinar to hear industry experts discuss:
- The underlying systemic issues that are impacting customer and agent success
- Why firms that invest in improving the agent experience will win the CX battle
- The roadmap to achieving a frictionless and unified customer journey
- Ways to ensure strong ROI on contact center technology investments
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Vice President, Principal Analyst
Chief Marketing Officer
General Manager, CRM
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Learn More
Source: Transform The Agent And Customer Experience Using Contact Center Solutions With A Built-In CRM, a commissioned study conducted by Forrester Consulting on behalf of LiveVox., March 2021
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