February 3, 2015

LiveVox Showcases the Latest Cloud Enabled Compliance Tools at DBA 2015

  • Learn about the latest TCPA and CFPB focused compliance tools and how they are being used to cost-effectively prepare for the upcoming regulatory changes at DBA 2015. Visit Booth 420

SAN FRANCISCO, February 3, 2015 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will be attending the 18th Annual DBA International Conference to share how Cloud is providing large ARM operations with cost-effective access to the latest compliance risk mitigation tools, such as its TCPA-focused compliance suite, the Four Clouds.

As compliance remains at the forefront of the debt collection industry into 2015, it is essential that ARM businesses have the flexibility and oversight needed to adapt to the numerous and growing regulatory pressures. Cost and complexity have been the biggest hurdles handicapping businesses from achieving those goals due to the inherit restrictions of hardware technology. LiveVox’s cloud platform removes those historic restraints, providing ARM operations with extensive and timely compliance capabilities that allow businesses to quickly adjust their contact strategies without sacrificing cost or significant efficiencies.

“As a 20+ year veteran of ARM, it was the norm to accept that one must sacrifice significant cost and operational efficiencies in order to implement and adhere to most changes – this is especially true when it comes to compliance,” says Dusty Whitesell, Chief Evangelist, LiveVox. “Cloud is changing how the market competes, because it offers a different path to adoption – one that is materially more cost-effective and faster than its non-cloud counterparts. Over the last year, LiveVox has rolled out award winning compliance tools that are being leveraged by some of the largest ARM operations and we are excited to share with fellow DBA attendees just how they have been used.”

LiveVox’s PCI-DSS cloud architecture provides the fundamental multi-site, multi-source centralization needed to rapidly adopt and deploy compliance tools on-demand. LiveVox’s most recent compliance-focused offering being showcased at DBA 2015 is the TCPA risk mitigation suite, the Four Clouds.

Recently awarded the CUSTOMER Product Of The Year award and 2014 Communications Solutions Product of the Year Award, LiveVox’s Four clouds includes four enterprise-grade dialing systems (Manual, Preview-All, Human Call Initiator and Automated) that are available as part of LiveVox’s overall solution offering. These systems are separated at both the hardware and software levels to achieve autonomy and address fundamental TCPA concerns. The Four Clouds suite is designed to provide contact centers with the ability to optimize the tradeoff between risk and efficiency for each business purpose, without significant investments in time or cost.

To learn more about how Cloud is helping businesses remain flexible and profitable despite the uncertain regulatory landscape, visit LiveVox at Booth 420 at DBA 2015.

Or join us in March at the (TRMA) Telecom Risk Management Association Spring conference as we discuss with experts from companies such as Square Two Financial, how cloud is providing complex multi-site environments a simplified path to enterprise-wide standardization, compliance mitigation and optimized operations.

Additional Features of LiveVox’s Compliance Suite:

  • PCI compliant; third-party audited infrastructure
  • Centralized 100% dynamically retrievable call recording
  • Real-time, enterprise-wide compliance/control configurations
  • Over-dialing protection (account, phone, business Line)
  • National DNC (Do-Not-Call) option
  • State/time zone dialing configuration GUI
  • Phone Lock for manual dials
  • Enterprise-wide to granular (site/agent) reporting
  • Enterprise-wide visibility, monitoring & control
  • Rapid third party application adoption
  • Simplified path for Speech Analytics
  • Role-based Security controls
  • Reacts quickly to the ever changing compliance requirements by leveraging the cloud (e.g. agile LiveVox R&D team, and short release life cycle)

About LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions for enterprise operations. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit livevox.com.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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