Select Page
April 15, 2014

LiveVox Presents A “Fireside Chat” With CFPB Examination Consultant, Joe Adams

  • Contact center leaders have an opportunity to ask a subject matter specialist from the Hampton Pryor Group questions about what to expect and how to prepare for a CFPB examination
  • Understand key trends in CFPB enforcement actions and expectations

April 15, 2014, San Francisco, CA – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it has partnered with Joe Adams of The Hampton Pryor Group to host a CFPB compliance webinar for contact center executives. Attendees will have a chance to catch up on the latest developments and get answers to their specific questions from a CFPB compliance consultant. The Hampton Pryor Group offers advisory and consultant services to improve operations while containing risk and reducing bottom line losses.

The no-cost webinar takes place Wednesday, May 14th at 11am EDT/8am PDT. To register, click here.

“We are honored and grateful to be able to offer this exclusive session to our clients and other members of the contact center industry,” says LiveVox CMO, John McNamara. “Joe Adams is not only a well-respected figure in the industry, but he is someone who is at the forefront of the CFPB examination process and on the ground witnessing the evolution of the CFPB and its impacts. The opportunity to get insight and answers to specific questions from Joe is something that we are very excited to make available to the contact center community.”

Joe Adams, Executive Vice President at Hampton Pryor Group, has over 30 years’ experience in the credit and account receivables management industry and is a frequent speaker at various industry events, both domestic and international. Adams held several executive positions as Chief Operating Officer at Collins Financial Services, President of Paragon Way Collections and Senior Vice President of Operations at Asset Management Outsourcing (AMO). On the creditor side, Joe was Senior Vice President/ CFNA Recovery at Citigroup, First Vice President of Recovery Vendor Relations at First USA/ Bank One, and Senior Director of Risk Management for Paymentech Merchant Services.

What:

Exclusive Access: “Fireside Chat” With a CFPB Examination Consultant

Contact center leaders are granted access to submit questions about the CFPB examination to well-known compliance consultant, Joe Adams, of the Hampton Pryor Group. In addition, Adams will cover the latest in compliance changes including:

  1. Key components of a well-documented Compliance Management System
  2. Items of interest from the CFPB Examinations Modules relating to:
    • Fair Debt Collections Practices Act
    • Unfair Deceptive or Abusive Acts or Practices
    • Privacy of Consumer Financial Information (GLBA)
    • Fair Credit Reporting Act
    • Equal Credit Opportunity Act

3. TCPA and Compliance

Register: Click here

Who:

  • Joe Adams – Executive Vice President, Hampton Pryor Group, Inc.
  • John McNamara – Chief Marketing Officer, LiveVox, Inc. (Moderator)

When: 11:00am EDT/8am PDT, Wednesday, May 15th

“LiveVox’s success has been driven by its ability to help clients succeed in a rapidly changing business environment. Compliance is a great example,” adds McNamara. “From TCPA-focused cell phone dialing, account penetration settings and 100% call recording, LiveVox works closely with leaders like Joe Adams to understand the problems our clients face and collaborate on how to best solve for them. They need practical, quickly deployable, flexible and cost effective answers to these challenges.”

About LiveVox, Inc.: LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD,  dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit https://livevox.com.

About The Hampton Pryor Group, Inc.: Located in Irving, Texas, The Hampton Pryor Group, Inc. offers advisory and consultant services to the accounts receivables management (ARM) community. Consisting of two divisions, Hampton Pryor Consulting and HP Portfolio Management Services, our company partners with yours to improve your collections and recovery operations while containing risk and reducing bottom line losses. This is accomplished using a suite of strategic and tactical offerings which address the key components of collections and recovery management. With over 75 years of senior, executive and “C” level management experience across the full spectrum of ARM verticals, our consultants have a proven track record or creating, training and managing high performing accounts receivables teams. Let The Hampton Pryor Group team of recognized industry professionals make ‘Your bottom line is our top priority’™.

# # #

 

Share this story

Keep Up-To-Date on the Latest Contact Center News

Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.

About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

You May Also Like