LiveVox’s AI-powered solutions recognized for innovation in the contact center market
SAN FRANCISCO, CA – August 17, 2022 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ: LVOX), a leading cloud-based provider of customer service and digital engagement tools, today announced that it has been included in Aragon Research’s 2022 “Hot Vendors in the Intelligent Contact Center.” The report recognizes LiveVox for its industry-leading suite of practical AI capabilities, designed to optimize customer experience and contact center operations.
With digital activity surging alongside customer expectations for a more efficient omnichannel experience, LiveVox’s unified suite of cutting-edge AI tools is designed to enhance agent workflows and unlock key data insights to create a seamless customer experience from start to finish. Including virtual agents, chatbots, speech analytics, business intelligence, and agent assistance, LiveVox’s AI capabilities are purpose-built to optimize contact center operations and enhance efficiency and satisfaction for both agents and customers alike.
The report highlights LiveVox’s SpeechIQ® with automated Quality Management, the Company’s analytics-driven quality management solution. Designed to elevate both the customer and agent experience while providing both quality and compliance to the contact center, the solution delivers 100 percent omnichannel interaction auditing and actionable, data-driven insights. By uploading calls and digital interactions to LiveVox’s PCI compliant, cloud-based system, contact center managers receive actionable transcriptions and sentiment analytics with industry-leading speed and accuracy. Agents benefit from synchronized recordings alongside coaching and tailored eLearning content within the LiveVox platform.
From augmenting the capacity of human agents and providing more self-service options, to creating a more personalized journey for end-customers and using data and analytics for continuous improvement and simplification of contact center processes, LiveVox’s easy-to-use and tune AI tools blend to help create more meaningful and optimized customer interactions.
“As we continue to see customer expectations swell for completely frictionless journeys, LiveVox will continue to evolve its AI capabilities and provide contact center technologies that meaningfully impact the top and bottom line,” said LiveVox CEO and co-founder Louis Summe. “We’re honored to be recognized by Aragon Research for our innovations within the contact center space. We look forward to further advancing and adapting LiveVox’s AI tools, to engineer a more streamlined experience for agents, managers, and consumers alike.”
“AI and analytics are playing an increasingly pivotal role in the contact center as the customer and employee experience become paramount for today’s brands,” said Aragon Research Founder & CEO Jim Lundy. “LiveVox’s SpeechIQ® with Quality Management and their purpose-built platform is one to watch and we’re happy to name them a Hot Vendor in the Intelligent Contact Center this year.”
About Aragon Research
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts. For more information, visit https://www.aragonresearch.com.
Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.
LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.
This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Some of the forward-looking statements can be identified by the use of forward-looking words. Statements that are not historical in nature, including those containing the words “anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,” “projects,” “should,” “could,” “would,” “may,” “will,” “forecast,” “opportunity” and other similar expressions are intended to identify forward-looking statements. All forward-looking statements are based upon management estimates and forecasts and reflect the views, assumptions, expectations, and opinions of the Company as of the date of this press release, and may include, without limitation, changes in general economic conditions, including as a result of COVID-19, all of which are accordingly subject to change. Any such estimates, assumptions, expectations, forecasts, views or opinions set forth in this press release constitute the Company’s judgments and should be regarded as indicative, preliminary and for illustrative purposes only. The forward-looking statements contained in this press release are subject to a number of factors, risks and uncertainties, some of which are not currently known to the Company, which may cause the Company’s actual results, performance or financial condition to be materially different from the expectations of future results, performance of financial condition. Important factors, among others, that may affect actual results are described in the Company’s filings with the Securities and Exchange Commission (“SEC”), including our Form 10-K filed with the SEC on March 11, 2022. Although forward-looking statements have been made in good faith and are based on assumptions that the Company believes to be reasonable, there is no assurance that the expected results will be achieved. The Company’s actual results may differ materially from the results discussed in forward-looking statements. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made. These forward-looking statements are made only as of the date hereof, and the Company does not undertake any obligations to update or revise the forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.
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